Marilyn Medina
Anaheim,CA
Summary
Proven leader and effective communicator, demonstrated through a track record of enhancing guest experiences at Nordstrom. Excelled in problem-solving and maintaining order accuracy, significantly improving customer satisfaction. Skilled in training team members and managing shift responsibilities, showcasing strong leadership and communication abilities. Achieved notable efficiency in operations across various roles.
Overview
6
6
years of professional experience
Work History
Server
Nordstrom
10.2021 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Team Member
Target
11.2020 - 09.2021
- Pulled orders quickly to maintain demanding productivity goals.
- Collected customer online purchases in timely manner to meet shipment deadlines.
- Located items from multiple departments including grocery items, electronics, toiletries, and cosmetics.
- Scanned in items to accurate location, ensured backstock inventory was updated and correct.
Team Member
Chick-fil-A
03.2019 - 08.2020
- Efficiently bagged front counter and drive through orders with order accuracy.
- Trained and developed new team members thoroughly on each position. (Food runner, cashier, drinks, bagger, expo)
- Assisted in depositing money and making shift position set ups.
- Maintained relationships with guests, and creating a positive work environment for coworkers.
Cashier
Chipotle
08.2018 - 02.2019
- Reviewed cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Built relationships with guests and coworkers to encourage positive experience and work environment
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Education
No Degree - Business Management
Fullerton College
Fullerton, CA07-2026
Makeup Artistry Certification - Cosmetology
Mt. San Antonio College
Walnut, CA09-2022
Makeup Artistry Certificate - Cosmetology
Cosmo Makeup Academy
Orange, CA02-2018
Skills
Problem solving
Leadership
Communication
Guest connection
Order accuracy
Timeline
Server
Nordstrom
10.2021 - Current
Team Member
Target
11.2020 - 09.2021
Team Member
Chick-fil-A
03.2019 - 08.2020
Cashier
Chipotle
08.2018 - 02.2019
No Degree - Business Management
Fullerton College
Makeup Artistry Certification - Cosmetology
Mt. San Antonio College
Makeup Artistry Certificate - Cosmetology
Cosmo Makeup Academy
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