Marilyn Miller

Assistant Manager and Inventory Specialist

Dollar General Market

Gardendale, AL

02.2010 - Current

Assisted in the development of operational strategies to ensure efficient and productive operations.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Monitored employee attendance records, timekeeping, and payroll information.
Managed customer service inquiries and complaints in a timely manner.
Coordinated with other departments to ensure smooth flow of operations.
Developed a system for tracking inventory and ordering supplies as needed.
Resolved conflicts between team members in an effective manner.
Maintained up-to-date knowledge of company products and services.
Collaborated with management on developing strategic plans for achieving business goals.
Communicated regularly with customers to gain insights into their needs.
Established processes for monitoring customer satisfaction levels.
Implemented new procedures or systems to improve efficiency within the organization.
Supervised daily operations including scheduling shifts, assigning duties.
Served as a liaison between staff members and senior management personnel.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Resolved customer inquiries and complaints requiring management-level escalation.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Recruited and trained new employees to meet job requirements.
Reviewed completed work to verify consistency, quality, and conformance.
Interviewed prospective employees and provided input to HR on hiring decisions.
Mediated conflicts between employees and facilitated effective resolutions to disputes.