Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Marilyn Morales

Marilyn Morales

Tampa,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Director Organizational Effectiveness

Centene
01.2023 - Current
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored and coordinated workflows to optimize resources.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Senior Vice President

Florida Cancer Specialists
11.2018 - 10.2022
  • Drove corporate revenue by creating strategies that fit perfectly with company's vision and mission.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Networked with customers, prospects and partners at conferences and trade shows.
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
  • Identified opportunities to improve business process flows and productivity.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.

Executive Director Organizational Effectiveness

Florida Hospital Tampa
08.2016 - 08.2018
  • Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
  • Built relationships with donors, government officials and other organizations to secure funding and support for organization.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Represented organization to local public by giving presentations and speeches and participating in community events.
  • Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
  • Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Cultivated company-wide culture of innovation and collaboration.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.

Director Staff Education

Tallahassee Memorial Hospital
09.2012 - 08.2016
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored and coordinated workflows to optimize resources.
  • Evaluated company documentation to verify alignment with regulatory requirements.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.

Education

Master of Science - Curriculum And Instruction

Liberty University
Lynchburg, VA
12.2020

MBA - International Business

Bellevue University
Bellevue, NE
11.2014

Master of Science - Organizational Leadership

Mercy College
Dobbs Ferry
08.2006

Skills

  • Budget Management
  • Crisis Management
  • Interoffice Communications
  • Database Maintenance
  • Financial Management
  • People Management
  • Story Pitching
  • Process Improvement
  • Organizational Development
  • Verbal and Written Communication
  • Human Resources Understanding
  • Needs Analysis
  • Hiring and Retention

Certification

Six Sigma Lean Black Belt Professional

DDI Trainer

Change Management Certification

Work place Big 5 Leadership Assessor

BLS card expires 10/24

Timeline

Director Organizational Effectiveness

Centene
01.2023 - Current

Senior Vice President

Florida Cancer Specialists
11.2018 - 10.2022

Executive Director Organizational Effectiveness

Florida Hospital Tampa
08.2016 - 08.2018

Director Staff Education

Tallahassee Memorial Hospital
09.2012 - 08.2016

Master of Science - Curriculum And Instruction

Liberty University

MBA - International Business

Bellevue University

Master of Science - Organizational Leadership

Mercy College

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Marilyn Morales