Marilyn Morales
Tampa,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director Organizational Effectiveness
Centene
01.2023 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Senior Vice President
Florida Cancer Specialists
11.2018 - 10.2022
- Drove corporate revenue by creating strategies that fit perfectly with company's vision and mission.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Networked with customers, prospects and partners at conferences and trade shows.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Identified opportunities to improve business process flows and productivity.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Executive Director Organizational Effectiveness
Florida Hospital Tampa
08.2016 - 08.2018
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Cultivated company-wide culture of innovation and collaboration.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Director Staff Education
Tallahassee Memorial Hospital
09.2012 - 08.2016
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Established departmental performance goals and provided feedback for underperforming areas.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Education
Master of Science - Curriculum And Instruction
Liberty University
Lynchburg, VA12.2020
MBA - International Business
Bellevue University
Bellevue, NE11.2014
Master of Science - Organizational Leadership
Mercy College
Dobbs Ferry08.2006
Skills
- Budget Management
- Crisis Management
- Interoffice Communications
- Database Maintenance
- Financial Management
- People Management
- Story Pitching
- Process Improvement
- Organizational Development
- Verbal and Written Communication
- Human Resources Understanding
- Needs Analysis
- Hiring and Retention
Certification
Six Sigma Lean Black Belt Professional
DDI Trainer
Change Management Certification
Work place Big 5 Leadership Assessor
BLS card expires 10/24
Timeline
Director Organizational Effectiveness
Centene
01.2023 - Current
Senior Vice President
Florida Cancer Specialists
11.2018 - 10.2022
Executive Director Organizational Effectiveness
Florida Hospital Tampa
08.2016 - 08.2018
Director Staff Education
Tallahassee Memorial Hospital
09.2012 - 08.2016
Master of Science - Curriculum And Instruction
Liberty University
MBA - International Business
Bellevue University
Master of Science - Organizational Leadership
Mercy College