Marilyn Morris
Charlotte,NC
Summary
With 20+ years of managerial experience, I possess strong educational skills and have supervised a diverse crew of 60+ employees. My background in peer support equips me with the ability to make a meaningful impact through active listening, crisis intervention, and empathetic communication. As a dependable team player, I adapt to changing needs and consistently deliver results. I am recognized for fostering a collaborative environment and providing support to individuals on their recovery journey.
Overview
37
37
years of professional experience
Work History
Peer Support Specialist (Volunteer)
Circle of Grace (NorthDavidson UMC)
10.2014 - Current
- Offer emotional support and encouragement to women group by sharing personal experiences to foster trust and inspire hope.
- Help individuals identify strengths, set achievable goals, and take steps toward personal growth and recovery.
- Provide information about available community resources, services, and programs, and assist individuals in accessing them.
- Lead individual or group peer support meetings, workshops, retreats or recovery-focused activities.
- Educate individuals on coping strategies, self-care practices, and wellness tools to help them navigate challenges.
Teacher Assistant
Hidden Valley Elementary School
08.2022 - 08.2024
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
- Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
Housekeeping Manager
Homewood Suites by Hilton
09.1998 - 02.2021
- Inspected work performed by employees to ensure that it meets specifications and established standards
- Planned and prepared employee work schedules
- As necessary, performed and assisted with cleaning duties
- Took corrective actions after investigating complaints about service and equipment
- Coordinated activities with other departments to ensure that services were provided in an efficient and timely manner
- The equipment was checked daily to ensure that it was in working order
- Inspected and evaluated the facilities' physical condition to determine the type of work required
- Selected the most suitable cleaning materials for different types of furniture, linens, surfaces, and flooring
- Instructed staff in work procedures and policies and the use and maintenance of equipment ordered and purchased equipment and supplies, and issued supplies and equipment to workers
- Forecasted necessary stock levels at different times in order and level of staffing to facilitate effective scheduling and ordering
- Evaluated employee performance and recommended personnel actions such as promotions, transfers, and dismissals
- Conferred with staff to resolve personnel problems and performance to discuss company policies
- Established and implemented operational standards and procedures for the department
- Recommended often, changes to improve service geared toward increasing operational efficiency
- Maintained the required records of hours worked, budgets, payrolls, and other information
- Screened job applicants and hired new employees
- Supervised in-house services especially, laundry
- Advised the front office of rooms ready for occupancy and performed financial tasks such as estimating costs and preparing and managing budgets
- Prepared activity and personnel reports and reports containing information such as occupancy, hours worked, facility usage, work performed, and departmental expenses
Housekeeping Supervisor
Hyatt Regency Hotel
07.1993 - 09.1998
- Same job title and job description as below:
Housekeeping Supervisor
Omni Hotel
01.1988 - 07.1993
- Resolved guest complaints, ensuring guest satisfaction, monitored, and maintained cleanliness, sanitation, and organization of assigned work areas
- Always maintained complete knowledge: Verify room status on A.M
- Report
- Report discrepant rooms
- Prioritize and update the status of check-out rooms
- Ensured that assigned staff have reported to work; document any late or absent employees, coordinated breaks for assigned staff
- Prepared and distributed assignment sheets to assigned staff and review priorities, given designated guest room keys and beepers to assigned staff
- Maintained accurate records of such and ensured the security of keys
- Communicated additions or changes to the assignment sheets as they arose throughout the shift, inspected supply levels of floor closets
- Assigned designated personnel to rectify any deficiencies and checked Room Attendant's carts for proper supplies, neatness, cleanliness, and mechanical problems
- Inspected rooms cleaned by assigned Room Attendants, using designated checklists
- Directly contacted the Room Attendant and relayed any deficiencies to be corrected
- Updated rooms status after approving cleanliness and condition per departmental standards
- Checked vacant rooms, verified status, and updated status of discrepant rooms throughout the shift
- Checked DND rooms and confirmed status
- Marked dirty sheets of randomly selected assigned spaces, followed up to ensure Room Attendants had changed bedsheets and Counseled Room Attendants on any discrepancies
- Inspected public areas/bathrooms, fitness center, pool area, offices, and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists, directly contacted respective personnel, and relayed any deficiencies to be corrected
- Completed work orders for maintenance repairs and submitted them to the Housekeeping Clerk
- Contacted Engineering directly for urgent repairs, conducted staff training as assigned, and provided feedback on staff performance to the manager
- Reported disciplinary problems to manager and participated in the counseling of employees, documenting pertinent information in department logbook, completed all paperwork and closing duties before leaving
- Reviewed status of assignments and any follow-up action with manager and on-coming supervisor, checked reports for accuracy and completeness
- Completed night counts per departmental standards
Education
BSC - Human Services and Child and Family Services
SNH University
Manchester, NH06-2026
AA - Business Management
Prince George Co. College
Largo, MDSkills
- Time Management
- Attention to Detail
- Communication
- Interpersonal
- Flexibility
- Customer Service
- Decision Making
- Persuasion
Timeline
Teacher Assistant
Hidden Valley Elementary School
08.2022 - 08.2024
Peer Support Specialist (Volunteer)
Circle of Grace (NorthDavidson UMC)
10.2014 - Current
Housekeeping Manager
Homewood Suites by Hilton
09.1998 - 02.2021
Housekeeping Supervisor
Hyatt Regency Hotel
07.1993 - 09.1998
Housekeeping Supervisor
Omni Hotel
01.1988 - 07.1993
AA - Business Management
Prince George Co. College
BSC - Human Services and Child and Family Services
SNH University
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