Results-driven professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Provided Administrative Support Assistant to the Directorate ie: executive and administrative assistance, clerical, and office automation.
Reported time and attendance for all of Programs Directorate by reviewing leave codes, and ensuring proper documentation is supported before certifying.
Managed Director calendar coordinated, scheduled all meetings. Utilized the Defense Travel System (DTS) to coordinate travel create travel orders and vouchers, Completed Government Travel functions utilizing the Corps of Engineers Financial Management System and DTS.
Onboarded new hires, created recruitment actions and performed functions in the Auto Noa and Defense Civilian Personnel System to input incentives and SF 50's.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Documented customer requests and liaise with pharmacist before completing shipment or Adverse Event.