Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Marilyn Mullen

Northford,CT

Summary

Recently retired Collections Manager with many years of experience in managing accounting needs across multiple platforms. Skilled professional inspired and motivated to help customers.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Wait Staff Member/Cocktail Bartender

Giovanni's Pizzeria & Restorante
Northford, CT
06.2021 - Current
  • Took beverage orders from patrons and served drinks promptly.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.
  • Complied with health department regulations regarding sanitation standards when handling food items.
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Kept up with current drink trends, new products, ingredients, equipment, and preparation methods.
  • Organized the bar area by stocking beer, wine, spirits, mixers, ice, garnishes in an efficient manner.
  • Prepared alcoholic and non-alcoholic beverages for patrons, including cocktails and craft beers.
  • Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
  • Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.

Collections Manager

North Atlantic States Benefit Office
Hamden, CT
02.1999 - 06.2025
  • Resolved escalated disputes between customers and the company concerning collections matters.
  • Monitored team performance metrics such as conversion rate, average time to collect payment.
  • Implemented automated systems for tracking customer payments and sending reminders when needed.
  • Responded to customer inquiries about billing issues, account status, and payment options.
  • Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
  • Evaluated external debt collection agencies for potential partnerships.
  • Identified potential areas of improvement in collections process and implemented changes accordingly.
  • Developed procedures to ensure timely collection of payments from customers.
  • Trained new staff members on proper collection techniques, policies, and procedures.
  • Conducted periodic audits of customer accounts for compliance purposes.
  • Reached out to customers to discuss late payments and options for remitting amounts due.

Education

Associate of Science - Business Administration Accounting Option

Gateway Community College
New Haven, CT
05-2016

Skills

  • Beverage preparation
  • Point-of-sale operation
  • Customer service
  • Food safety compliance
  • Order processing
  • Table management

Affiliations

Member of the Elk's Lodge 25

Certification

Business Administration Accounts Assistant - Gateway Community College

Timeline

Wait Staff Member/Cocktail Bartender

Giovanni's Pizzeria & Restorante
06.2021 - Current

Collections Manager

North Atlantic States Benefit Office
02.1999 - 06.2025

Associate of Science - Business Administration Accounting Option

Gateway Community College

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