MARILYN MURPHY
McCall,ID
Summary
Dynamic professional with over 16 years of experience in customer service roles, including as a Barista at Kaffe Mercantile. Demonstrated ability to enhance guest engagement and manage cash flow efficiently. Skilled in creating positive environments and fostering team collaboration. Proven track record in improving service delivery by focusing on exceptional customer service and a strong work ethic.
Overview
12
12
years of professional experience
Work History
Server
Brundage Mountain Resort
12.2023 - 10.2024
- Served patrons with food and beverages in a positive and friendly manner
- Presented order choices in prompt and efficient manner
- Some responsibilities include, taking orders from customers and input them into the POS system, ensure accuracy of orders and communicate special requests to the kitchen, mixed and served beverages, managed inventory and restocked supplies
Ticket Sales Representative
Brundage Mountain Resort
01.2024 - 04.2024
- Processing ticket sales in a fast pace work environment
- Make suitable recommendations on Brundage products to meet guest needs
- Performing daily sales and being responsible for end of day closing report
- Completing ticket sale using Entabeni Point-of-Sale system
- Assisting the Guest Services department in creating an optimal guest experience by sharing knowledge of mountain services, featured products, company activities and general information
Barista
Kaffe Mercantile
09.2016 - 10.2023
- Customer-focused barista with over 16 years of experience working in coffee houses serving high-quality espresso and brewed coffee
- Reliable team player with a friendly, positive demeanor, who enjoys interacting with customers
- Some duties include food preparation, handling cash flow, working with a POS system, maintaining clean environment, and preparing specialty coffee drinks
Lead Toddler Teacher
Anchored Roots Montessori
09.2017 - 09.2020
- As a lead teacher I design daily lesson plans, prepare work stations, and create an environment conducive to the Montessori ethos according to the infant/toddler age group
Assistant Manager
Valley View Golf Course
03.2013 - 09.2015
- Helped manage Valley View Cafe, which included daily breakfast & lunch service, a full-service catering cart, and an Event/Reception Hall
- Duties included managing cash flow, event planning, accounting, customer service, inventory, and placing food and supply orders
Education
AMS Infant/Toddler Certification -
Westminster College
06.2018
Associate Degree -
Weber State University
09.2012
High School Diploma -
Layton High School
01.2007
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Opening and closing duties
- Friendly and outgoing
Professionalreferences
- Traci, F&B Director, Brundage Mountain, 208-315-3562
- Nick Morris, Owner, Kaffe Mercantile, 801-336-6271
- Emily Squadroni, Director, Anchored Roots Montessori, 385-288-0706
Timeline
Ticket Sales Representative
Brundage Mountain Resort
01.2024 - 04.2024
Server
Brundage Mountain Resort
12.2023 - 10.2024
Lead Toddler Teacher
Anchored Roots Montessori
09.2017 - 09.2020
Barista
Kaffe Mercantile
09.2016 - 10.2023
Assistant Manager
Valley View Golf Course
03.2013 - 09.2015
Associate Degree -
Weber State University
High School Diploma -
Layton High School
AMS Infant/Toddler Certification -
Westminster College
Similar Profiles
JUSTIN JULYJUSTIN JULY
Slopes Supervisor at Brundage Mountain ResortSlopes Supervisor at Brundage Mountain Resort
Annie BurdAnnie Burd
Bartender at Mountain Village- Gabe 208-994-9650Bartender at Mountain Village- Gabe 208-994-9650
Jessi FisherJessi Fisher
Ticket Sales at Brundage MountainTicket Sales at Brundage Mountain