Marilyn Poulsen
Cedar Hills,UT
Summary
Dynamic professional with a rich background as a Nail Technician, and Cosmetologist at Wild Hare Junction, and experience as a Nanny. Excelled in client service quality and sales proficiency, boosting salon revenue through upselling and establishing loyal customer relationships. Skilled in multitasking and verbal communication, adept at fostering client satisfaction and maintaining high standards of professionalism.
Overview
30
30
years of professional experience
Work History
Profession Nail Technician
Self-employed
01.2015 - 12.2023
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Oversaw schedule to manage appointments of new and existing clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
Cosmetologist
Wild Hare Junction
03.2013 - 01.2015
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Nanny
DelLoy & Karla Hansen
01.1994 - 11.1995
- Assisted with housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
Education
Certified Mentor, Coach, Facilitator, Practitioner
Redi 4 Wholeness
Morgan UT04-2024
Associate of Arts - Cosmetology Degree & License
New Horizons Beauty College
Logan, UT04-1992
Associate of Arts - General Studies
Ricks College
Rexburg, ID04-1991
Skills
- Sales Techniques
- Verbal and written communication
- Sales proficiency
- Client service quality
- Multitasking Abilities
- Reliability
- Professionalism
- Time management abilities
- Inventory Management
Timeline
Profession Nail Technician
Self-employed
01.2015 - 12.2023
Cosmetologist
Wild Hare Junction
03.2013 - 01.2015
Nanny
DelLoy & Karla Hansen
01.1994 - 11.1995
Certified Mentor, Coach, Facilitator, Practitioner
Redi 4 Wholeness
Associate of Arts - Cosmetology Degree & License
New Horizons Beauty College
Associate of Arts - General Studies
Ricks College
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