Marilyn Powell

Medical Administrative Assistant

Raleigh Vein and Laser Center

03.2012 - 07.2024

Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
Collaborated with healthcare professionals to maintain high-quality care across departments.
Called patients to confirm scheduled appointments day in advance.
Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
Supported office staff and operational requirements with administrative tasks.
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
Generated reports and logged patient information for reliable records.
Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
Provided educational documents and pamphlets to patients.
Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
Verified insurance coverage to prepare for upcoming patient appointments.