Marilyn Prophet
Jacksonville,Florida
Summary
To obtain the position of Parking Operations Manager. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various projects and tasks in a timely manner. Responsible, punctual and productive and require little to no supervision. Attention to detail and strong decision-making skills results in the ability to manage multiple, concurrent tasks. In essence Have performed most of the job factors listed in the job description for this position for the majority of tenure with the Office of Public Parking. Believe there is no person better suited for this position.
Overview
24
24
years of professional experience
Work History
Administrative Assistant/Office Manager
City of Jacksonville - Office of Public Parking
01.2014 - Current
- Oversees recording and depositing of all revenue generated from all streams (monthly and daily parking, special events, citations)
- Manages staff responsible for credit card and cash transactions, preparing deposits, opening and closing monthly parker accounts, activating and deactivating access cards, processing payments into citation management system, reconciling approximately 2,800 monthly accounts
- Invoice Corporate accounts and review and revise invoices created by staff
- Created processes which positively impacted results of Council Auditor's 2014 Audit
- Performs audits and reconciliations on accounts
- Trains staff on all office procedures and programs
- Assigns and reviews work of Account Technician, Account Coordinator and Parking Specialists
- Coordinates projects with Facility Supervisors and Parking Services Supervisor
- Coordinates with outside agencies and other city departments with respect to administrative and operational matters
- Monitors parking system (TIBA); troubleshoot problems and issues with equipment
- Coordinates with vendor relative to equipment maintenance schedule and issues
- Collaborates with Employee Services with respect to new hires, promotions, exams and terminations
- Telephone Coordinator- collaborates with ITD on all assigned cell phone and i-pads and desktop phones
- Uniforms – contract renewal, bid process, ordering, maintaining budget
- Develop and revised policies and procedures
- Assists with budget preparation
- Heavy customer service via telephone, email and in person – investigates and resolves complaints and issues.
Administrative Assistant
City of Jacksonville - Employee Services
01.2008 - 01.2014
- Point of Contact for six City agencies to wit: Environmental & Compliance Department, Jacksonville Human Rights Commission, City Council, Constructions Trades Qualifying Board and the Solid Waste Division of Public Works
- Prepared Organization Charts
- Processed new hires and terminations, and any worker status changes
- Prepared RCs
- Responsible for ensuring that all human resource needs of department were met.
Executive Secretary II
City of Jacksonville - Solid Waste reorganized and renamed Environmental Resource Management
05.2000 - 01.2008
- Served as liaison between Directors, Division Chiefs, Mayor’s Office of six divisions and other Department Directors and Chiefs
- Responsibilities at both positions included but were not limited to: Recommending, coordinating and implementing administrative practices and procedures that facilitated work processes and accomplished unit activities; Web Coordinator, updating COJ web site and reviewed submitted changes for accuracy; Establishing, maintaining and updating the filing system; Editing and proofreading correspondence and other documents generated by other staff; Scheduling, assigning, monitoring and reviewing work of others; Travel Coordinator; Making travel arrangements and coordinating logistical details for meetings; Typing correspondence, articles, reports and educational materials on general or technical subjects, proofreading all documents for accuracy and completeness; Routing incoming mail, screening items for handling, assigning to appropriate parties and monitoring submission deadlines and timeframes; Updating department’s organizational chart; Served as backup to all matters relating to human resource and payroll, which included reviewing and understanding various contracts and civil service rules; processing payroll, processing PDS’ and ensuring that new hire packets were complete
- Administrative Assistant at Solid Waste other duties included: Interviewing and hiring, processing terminations and all worker status changes, Preparing RCs, and all human resource functions, which included assisting employees with benefit concerns
- Training Coordinator and HR Representative for approximately 115 employees
- Managed payroll function for approximately 115 employees
- Continued duties as Web Coordinator
- Assisted with performance management coaching for entire division.
- Handled confidential information in professional manner.
Education
Some College (No Degree) - Accounting
Nassau Community College
Garden City, NYCertificate - Secretary Studies/Word Processing
Midland Career Institute
Hempstead, NY05.1983
Skills
- Office Management
- Organizational Skills
- Customer Service
- Clear oral/written communication
- Billing/Credit and collections
- Account Reconciliation
- Scheduling Coordination
- Staff Management
- Human Resources
- Training and coaching
- Report Preparation
- Policy and procedure modification
References
Furnished Upon Request
Timeline
Administrative Assistant/Office Manager
City of Jacksonville - Office of Public Parking
01.2014 - Current
Administrative Assistant
City of Jacksonville - Employee Services
01.2008 - 01.2014
Executive Secretary II
City of Jacksonville - Solid Waste reorganized and renamed Environmental Resource Management
05.2000 - 01.2008
Some College (No Degree) - Accounting
Nassau Community College
Certificate - Secretary Studies/Word Processing
Midland Career Institute
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