Marilyn Puccino
Ludlow,MA
Summary
With a proven track record at Labcorp, I excel in fostering client relationships and streamlining delivery processes, enhancing efficiency by optimizing routes. My expertise in HIPAA compliance and strong work ethic, coupled with exceptional problem-solving skills, ensures high-quality customer service and operational excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Medical logistics professional with proven track record of managing and executing medical deliveries with precision and care. Known for reliability and ability to maintain integrity of sensitive medical materials while adapting to dynamic schedules. Skilled in route planning, compliance with medical protocols, and effective teamwork to achieve timely results.
Overview
12
12
years of professional experience
Work History
Sr. Service Representative
Labcorp
02.2023 - Current
- Developed strong relationships with clients, fostering trust and loyalty.
- Investigated and resolved accounting, service and delivery concerns.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded proactively and positively to rapid change.
- Assisted customers with package tracking inquiries, providing accurate information on delivery status.
- Proactively maintained vehicle cleanliness and performed routine maintenance checks for optimal performance on the road.
- Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
- Streamlined the pick-up process by proactively organizing packages based on destination priority.
- Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow drivers and dispatchers.
- Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
- Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances..
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Maintained accurate records of all courier transactions, ensuring proper documentation.
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Supported the onboarding and training of new courier contractors, sharing best practices for route optimization and time management.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS navigation systems to navigate faster routes.
- Verified package information to check for accuracy and completeness.
- Followed safety procedures and regulations to protect packages and vehicles.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Delivered packages to customer doorsteps and business offices.
- Communicated with dispatch and customers for accurate delivery information.
- Handled receipt, storage, identification and delivery of products for clients.
- Properly documented all specimens received using [Software]..
- Managed delivery route for optimal use of time and fuel.
- Built professional relationships with customers and business partners to establish trust and credibility
- Escalated issues to supervisor for immediate remediation.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Supported team members during high-volume periods or absences by covering additional routes when necessary.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Increased accuracy in record-keeping through diligent documentation of shipment details, including pickup times, delivery locations, and recipient signatures.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
Patient Care Assistant
Stavros Center For Independent Living
08.2013 - Current
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Assisted in meal preparation and feeding support for patients with various dietary restrictions.
- Enhanced patient comfort by providing compassionate and attentive care.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Supported patients'' physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
- Reduced stress for patients and families through effective communication and empathetic support.
- Light housework.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Medical Courier
Courier Express Inc
03.2013 - 02.2022
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Assisted in training new couriers on company protocols, safety procedures, and route navigation techniques.
- Properly documented all specimens received using [Software].
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Supported team members during high-volume periods or absences by covering additional routes when necessary.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Increased accuracy in record-keeping through diligent documentation of shipment details, including pickup times, delivery locations, and recipient signatures.
- Implemented inventory control measures for proper storage and tracking of medical supplies during transport.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Streamlined communication between dispatchers, patients, and healthcare providers for efficient coordination of service requests.
- Managed delivery route for optimal use of time and fuel.
- Followed safety procedures and regulations to protect packages and vehicles.
- Handled receipt, storage, identification and delivery of products for clients.
- Obtained signatures for delivery documents and packages.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Communicated with dispatch and customers for accurate delivery information.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Tracked delivery status and updated customers for expected delivery time.
- Minimized delivery errors, carefully verifying recipient information and delivery contents.
- Fostered positive image of company through professional and courteous interactions.
- Supported patient confidentiality by complying with HIPAA regulations during all deliveries.
- Ensured timely delivery of medical supplies to healthcare facilities, reducing potential delays in patient care.
- Maintained strict adherence to safety protocols during transport, ensuring specimen integrity.
Education
No Degree -
Springfield Technical Community College
Springfield, MA06-2026
Skills
- Goal-oriented mindset
- Training and mentoring
- Complaint hand ling
- Time management
- Multitasking and organization
- Verbal and written communication
- Computer proficiency
- Data entry
- Eager to learn
- Handling pharmaceutical materials
- Route planning
- Excellent driving skills
- Licensed driver in Massachusetts
- HIPAA compliance
- Valid Driver's license
- Delivering medical records
- Punctuality
- Delivering time-sensitive specimens
- Pickup of patient documentation
- Dispatch
- Item tracking
- Multitasking Abilities
- Excellent
communication - Documentation skills
- Clean driving record
- Attention to confidentiality
- Scheduling
- Staff training
- Administrative support
- Delivery scheduling
- Reading comprehension
- Coordination
- Staff education and training
- Decision-making
- Creative problem solving
- Customer relations
- Task prioritization
- Product knowledge
- Medical terminology
- Client relations
- Appointment scheduling
- Data collection
- Paperwork processing
- Professional telephone demeanor
- Filing
- Prioritization
- Customer relationship management (CRM)
- Stress management
- Document control
- Materials transport
- Strong work ethic
- Customer service
- Team development
Timeline
Sr. Service Representative
Labcorp
02.2023 - Current
Patient Care Assistant
Stavros Center For Independent Living
08.2013 - Current
Medical Courier
Courier Express Inc
03.2013 - 02.2022
No Degree -
Springfield Technical Community College
Similar Profiles
Denise WheelerDenise Wheeler
Lab Assistant at LabCorpLab Assistant at LabCorp
Diana MartinezDiana Martinez
Phlebotomist at LabCorpPhlebotomist at LabCorp
Maria FandinoMaria Fandino
Phlebotomist at LabCorpPhlebotomist at LabCorp
Brenda GageBrenda Gage
Certified Phlebotomist Technician at LabCorpCertified Phlebotomist Technician at LabCorp
Alec RastadAlec Rastad
NOC Engineer at Whalley Computer AssociatesNOC Engineer at Whalley Computer Associates