Summary
Overview
Work History
Education
Skills
Additional Information - Notes
Timeline
Generic

Marilyn Punches

Holland,OH

Summary

I am a quick learner, customer service,and hands on learner.

Experienced with managing and collecting outstanding accounts, ensuring timely payments and reducing delinquencies. Utilizes effective negotiation techniques to resolve payment issues and maintain client relationships. Track record of implementing strategic approaches to account management and achieving high recovery rates.

Diligent [Desired Position] with strong background in managing collections and resolving outstanding accounts. Successfully negotiated payment plans and reduced delinquencies, demonstrating ability to handle complex customer interactions. Proven track record in utilizing problem-solving and communication skills to achieve positive outcomes.

Overview

11
11
years of professional experience

Work History

Collector

UCB
06.2014
  • Call customers on a daily basis to collect balances they owe on accounts

Process Assistant

Amazon
05.2023 - Current
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Established administrative work procedures to track staff's daily tasks.

ICQA Associate

Amazon
10.2020 - Current
  • Communicated with management about potential inventory risks to fulfill orders on time.
  • Monitored inventory accuracy and movement using manual or computerized inventory systems.
  • Responded to departments to provide product or inventory procedural information.
  • Supported fellow associates in their professional development, sharing knowledge, and providing guidance when necessary.
  • Trained new hires on ICQA procedures and best practices, fostering a culture of continuous improvement within the team.

Problem Solver

AMAZON FULLFILLMENT CENTERS
10.2020 - Current
  • I am one of the top problems in our department, i am fluent in all three counts, piles audit, pick, help where help is needed throughout the floors.problem solve couple days a week
  • I come to work everyday early, and i would stay late if needed

Education

High School -

Swanton High School
Swanton, Ohio
06.1981

Associate Degree -

University of phoenix
Phoenix, Arizona
06.2012

Medical Terminology -

Davis Junior College
Toledo, Ohio
03.1982

Skills

  • Customer Service
  • Problem Solving
  • Medical Terminology
  • Piles Audit
  • Pick
  • Team Support
  • Workflow management
  • Management support
  • Pallet jack operation
  • Cycle counting
  • Computer skills
  • Verbal and written communication
  • Order picking and processing

Additional Information - Notes

I am one of the top problems in our department, I am fluent in all three counts, piles audit, pick, help where help is needed throughout the floors. I come to work every day early, and I would stay late if needed.

Timeline

Process Assistant

Amazon
05.2023 - Current

ICQA Associate

Amazon
10.2020 - Current

Problem Solver

AMAZON FULLFILLMENT CENTERS
10.2020 - Current

Collector

UCB
06.2014

Associate Degree -

University of phoenix

Medical Terminology -

Davis Junior College

High School -

Swanton High School

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Marilyn Punches