Marilyn Punzel
The Villages,FL
Summary
Dedicated professional with a strong background in safe transportation and customer service, honed at Dousman Transport Co. Proven ability to ensure student safety through effective communication and adherence to regulations. Skilled in vehicle inspections and fostering positive interactions, consistently enhancing satisfaction and operational efficiency.
Professional driver with strong commitment to ensuring safe and reliable transportation for students.
Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
31
31
years of professional experience
Work History
School Bus Driver
Dousman Transport Co
Wilmot, WI
03.2023 - 08.2025
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
Office Assistant /Customer Service Representative
Pickard China Inc.
Antioch, IL
02.2013 - 03.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Input data into spreadsheets and databases.
School Bus Driver
Dousman Transport/Lennon Bus Service
Wilmot, WI
02.2000 - 03.2013
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Warehouse/Warehouse Shipping Lead
Pickard China Inc.
Antioch, IL
05.1994 - 07.2000
- Reduced errors in shipped orders with thorough quality checks and proper documentation.
- Established clear communication channels within the team to facilitate smooth information flow regarding order statuses.
- Streamlined shipping operations for faster order fulfillment and better customer satisfaction.
- Conducted regular audits of outgoing shipments, identifying areas for improvement and implementing corrective actions.
- Maintained accurate inventory records, ensuring seamless shipping operations and timely deliveries.
- Optimized warehouse layout for efficient picking and packing of orders, resulting in smoother workflow.
- Followed verbal and written instructions to properly move and ship products.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Education
General Studies
Wilmot Union High School
Wilmot, WI06-1991
Skills
- Dependable and reliable
- Effective communication skills
- Punctuality
- Drug and alcohol testing
- DOT regulations
- Strong problem solver
- Customer service
- Cash register operation
- Customer complaint resolution
- Cash handling
- Multitasking and organization
- Problem-solving
Timeline
School Bus Driver
Dousman Transport Co
03.2023 - 08.2025
Office Assistant /Customer Service Representative
Pickard China Inc.
02.2013 - 03.2023
School Bus Driver
Dousman Transport/Lennon Bus Service
02.2000 - 03.2013
Warehouse/Warehouse Shipping Lead
Pickard China Inc.
05.1994 - 07.2000
General Studies
Wilmot Union High School