Marilyn Quintana-Pacheco
New York,New York
Summary
Sensible Senior Administrative Coordinator with expertise in staff development and training, office management and report and document preparation. Excellent interpersonal skills with exceptional telephone etiquette. Collaborative Senior Administrative Coordinator with a 4 year background in the administrative field. Experienced in providing superb administrative support to peers and senior management. Adaptable and versatile to manage office staff and administrative functions.
Overview
18
18
years of professional experience
Work History
Senior Administrative Coordinator
Lenox Hill Hospital
2022.12 - Current
- Managed company schedule and calendar.
- Collected and entered information into departmental databases.
- Scheduled appointments and updated calendars.
- Planned meetings and took detailed minutes.
- Screened and handled telephone communications.
- Supported senior managers and executives with daily clerical tasks.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be pro
- Reviews and evaluates existing clerical systems to maximize productivity and efficiency.
- Assists in the interview process and participates in completing evaluation forms for clerical staff.
- Processes payroll sheets, approves vacation and holiday time and ensures adequate office coverage at all times.
- Assigns work and ensures it is carried out correctly.
- Performs record keeping, patient filing, collecting payments and preparing of statistical data.
- Keeping inventory and ordering supplies.
- Maintains and updates division manuals, as needed.
- Oversees clerical staff within department.
- Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.mptly addressed.
Administrative Support Assistant
Lenox Hill Hospital
2019.09 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Organized weekly staff meetings and logged minutes for corporate records.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Pavillion Coordinator
Staten Island University Hosptial
2017.09 - 2019.09
- Gathered and organized materials to support operations.
- Aided colleagues, managers and customers through regular communication and assistance.
- Led comprehensive staff member training covering key topics.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
Clerical Associate
Staten Island University Hosptial
2015.06 - 2017.09
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Interacted with customers by phone, email or in-person to provide information.
Clerical Associate
Staten Island University Hosptial
2005.01 - 2015.06
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Interacted with customers by phone, email or in-person to provide information.
- Managed multiple projects simultaneously using organizational and analytical skills.
Education
Associate of Applied Science - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
Brooklyn, NY05.2013
Skills
- Inquiry Requests
- Office Organization
- Document Management
- Document Quality
- Office Administration Abilities
- Data Communications
- Data Entry
- Administrative Management
- Clerical Support
- Workflow Processes
- Data Collection
- Administrative Staff Supervision
- Telephone Answering
- Coordination of Administrative Activities
- Appointment Scheduling
- Google Calendar
Timeline
Senior Administrative Coordinator
Lenox Hill Hospital
2022.12 - Current
Administrative Support Assistant
Lenox Hill Hospital
2019.09 - Current
Pavillion Coordinator
Staten Island University Hosptial
2017.09 - 2019.09
Clerical Associate
Staten Island University Hosptial
2015.06 - 2017.09
Clerical Associate
Staten Island University Hosptial
2005.01 - 2015.06
Associate of Applied Science - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York