Job Search Status
Open to workDesired start date: Immediately
Open To Work
Marilyn Ramirez
Chicago,IL
Work Preference
Summary
General Manager with 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Front of House Manager
Mo's bagels & Deli
06 2019 - 09.2026
- Manage Front of House team, organize work schedules, ensure that hygiene, safety and uniform policies are adhered to
- Ensure profitability, inline with objectives set by the management team
- In charge of orders, guest service, suppliers and cash registers
- Ensure that guest receive the warmest possible welcome, impeccable service by monitoring and interacting with FOH team
- Communication with BOH to ensure operations run smoothly.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Enhanced customer loyalty by developing feedback system that allowed for real-time adjustments to service and menu offerings.
- Oversaw daily financial transactions, including cash handling, deposits, and reporting, maintaining accuracy and accountability.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Organized special events and private parties, customizing menus and decor to exceed guest expectations and generate significant revenue.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Addressed and resolved guest complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Regularly reviewed performance metrics to identify opportunities for improvement and implemented changes accordingly which resulted in increased customer satisfaction rates.
- Spearheaded local marketing campaign to increase weekday foot traffic, collaborating with nearby businesses for cross-promotion opportunities.
- Streamlined reservation process with integration of new online booking system, improving accessibility for guests and reducing no-shows.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
- Reduced wait times during peak hours, orchestrating more effective seating strategy that maximized dining room flow and guest experience.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Facilitated team meetings to discuss performance goals, operational challenges, and to share best practices among front-of-house staff.
- Conducted regular training sessions on new menu items and service techniques, keeping team informed and engaged.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
Assistant General Manager
Café Primo
08 2012 - 01 2019
- Managed operations per shift
- Food production decisions
- Vendor relations
- Coached and trained employees
- Created training manual.
Associate Manager
Cracker Barrel
01.2007 - 08.2010
- Financially responsible for shift to shift operations
- Make decisions about food production and control of waste. Conduct sanitation and food quality audits
- Coach employees to make food to recipe and keep records
- Perform food inventories and orders
- Make decisions about labor per shift
- Decided when and who to cut due to fluctuations in projected sales
- Reconcile labor at EOD to ensure team members have clocked in and out
- Interview, hire and train new employees
- Verify that all money is correctly counted for in the safe, drawers and deposits
- Reconcile invoices
- Equipment maintenance.
General Manager/ Designer
Round the Clock Restaurant
01.2004 - 12.2007
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage
- Built sales forecasts and schedules to reflected desired productivity targets
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality
- Initiated negotiations regarding vendor contracts and kept updated records of contracts
- Created and implemented new menus.
Education
DeVry University
Merrillville, IN2003
Robert Morris University
Chicago, IL1999
Skills
- Coaching and Development
- Operations Management
- Restaurant Management
- Profit & Loss
- Human Resources, including scheduling and employee relations, and payroll
- Training
- Inventory Control
- Food safety
- Customer Servicr
- Management
Certification
Certified Food Safety Manager, Responsible Alcohol Vendor Certified
Assessments
Timeline
Associate Manager
Cracker Barrel
01.2007 - 08.2010
General Manager/ Designer
Round the Clock Restaurant
01.2004 - 12.2007
DeVry University
Robert Morris University
Front of House Manager
Mo's bagels & Deli
06 2019 - 09.2026
Assistant General Manager
Café Primo
08 2012 - 01 2019
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