Mari Lyn Ricks
Bivins
Summary
Dynamic and results-driven professional with a strong work ethic and critical thinking capacity, previously at Ark-La-Tex Shredding Company. Proven track record in streamlining operations and enhancing customer service, while ensuring regulatory compliance. Skilled in paperwork coordination and budget management, consistently achieving operational efficiency and cost savings.
Overview
24
24
years of professional experience
Work History
Owner/Operator Truck Driver
GMLRicks5 Expediting
08.2022 - 09.2025
- Operated commercial vehicles in compliance with safety regulations and best practices.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Managed day-to-day business operations.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
Office Manager
Ark-La-Tex Shredding Company
06.2019 - 08.2022
- Streamlined office operations through efficient scheduling and resource allocation.
- Coordinated team communications, enhancing collaboration across departments.
- Implemented filing systems to improve document retrieval and storage efficiency.
- Developed office policies that enhanced workflow and compliance standards.
- Oversaw budget management, identifying cost-saving opportunities without compromising quality.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Sales Associate
AutoZone
01.2016 - 06.2019
- Provided exceptional customer service, fostering strong relationships and enhancing customer loyalty.
- Assisted customers in product selection, utilizing comprehensive product knowledge to drive sales.
- Managed inventory and organized merchandise displays to optimize store layout and improve shopping experience.
- Collaborated with team members to achieve sales targets and maintain a high standard of store presentation.
- Trained new associates on sales protocols and customer engagement techniques, promoting team efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Business Office Coordinator
East Texas Medical Center
12.2001 - 12.2012
- Coordinated office operations to ensure efficient workflow and support team objectives.
- Streamlined administrative processes, increasing overall productivity and reducing redundancies.
- Mentored junior staff in office protocols, fostering a collaborative work environment.
- Implemented new software solutions to enhance data management and reporting accuracy.
- Developed correspondence letters, memos, and emails.
- Enhanced customer satisfaction by responding promptly to inquiries and resolving issues professionally.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
High School Diploma -
Galt High School
Galt, CA06-1990
Skills
- Self-motivation and discipline
- Paperwork coordination
- Critical thinking capacity
- Customer service
Timeline
Owner/Operator Truck Driver
GMLRicks5 Expediting
08.2022 - 09.2025
Office Manager
Ark-La-Tex Shredding Company
06.2019 - 08.2022
Sales Associate
AutoZone
01.2016 - 06.2019
Business Office Coordinator
East Texas Medical Center
12.2001 - 12.2012
High School Diploma -
Galt High School
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