Marilyn Roberson
Irving,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Store Manager
Big M Express
Dallas, Texas
03.2019 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Updated POS system with new products and promotional offers.
Customer Service Officer
State National Insurance
Bedford, Texas
12.2018 - 10.2019
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Established trustful relationships with customers through effective communication skills.
- Collaborated with other departments within the organization on various projects.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Processed payments and updated balances and customer totals.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
William Hardin Adamson
Dallas, TX06-1983
Skills
- Talent Recruitment
- Supply Ordering
- Shift Scheduling
- Customer Service Management
- Payroll Management
- Employee Training
- POS Systems
- Cash Management
- Customer Service
- Inventory Control
- Document Scanning
- Data Entry
- Event Planning
- Team Player
Timeline
Store Manager
Big M Express
03.2019 - Current
Customer Service Officer
State National Insurance
12.2018 - 10.2019
High School Diploma -
William Hardin Adamson
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