Marilyn Robinson
Holliston,MA
Summary
Conscientious Nurse Practitioner with 30+ years of experience and increasing authority. Lead a team of APC's and MD's and growing an innovative multi-location convenient care clinic. Responsible for all aspects of provider development, management, and patient care in a fast-paced environment. Known for rebuilding practice, through leadership, steadfastness, strategic planning, people development, commitment to efficiency, best practices. Consistently achieving a personal score 90% for patient experience scores. Optimized clinic services by maximizing operations utilizing an innovative, cost effective model of care. Collaboration among multidisciplinary team to improve efficiency, patient access and continuity of care and collegiality among team members within the organization. Responsible for overseeing day to day clinical and operational activities, provider recruitment, development and retention. Improved patient experience scores in the department to reach the 85 % in 2023 and HEDIS quality measures. Led a team to maintain Emergency department transfer below 3 %. Develop, implement and lead a team of clinicians and support staff to improve patient throughput while preserving high quality care and patient safety. Focus is on providing high quality medical care to patients of all ages, in a Value based care model.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Site Chief Readymed
Reliant Medical Group
Worcester, MA
03.2017 - Current
- Fulfilled a dual role position as a clinician leader, 60 % clinical practice ,40% administrative.
- Supervised daily practice activities, including patient care delivery and coordination of healthcare professionals.
- Reviewed patient records to assess the appropriateness of care.
- Analyzed data related to patient outcomes and satisfaction levels.
- Developed protocols and policies to ensure quality patient care .
- Facilitated communication between practitioners and administrators regarding changes in regulations or guidelines and continuous improvement initiatives. and larger organization.
- Attended conferences and seminars to stay current on trends in the field.
- Performed administrative duties such as budgeting, scheduling, and provider management .
- Identified opportunities for improving operational efficiency.
- Ensured compliance with applicable laws, regulations, codes, rules, standards.
- Resolved disputes involving healthcare professionals.
- Enhanced communication channels between department heads, medical staff, and governing boards by attending meetings and coordinating interdepartmental processes.
- Analyzed performance metrics and patient outcomes to enhance clinical quality and delivery of care.
- Created plans to achieve organizational goals, promote employee welfare, and deliver quality patient care.
- Performed clinical duties to evaluate, diagnose and treat simple and complex patient conditions in the clinic
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Chief of Advanced Practitioners Readymed
Reliant Medical Group
Worcester, MA
10.2014 - 03.2017
- Oversee clinical practice of 15-20 Advanced Practitioners across 5 locations
- Recruit, onboard and develop Advanced Practitioners for multiple convenient care locations.
- Mentor and support Advanced practitioners toward individual and departmental goals.
- Conduct regular performance evaluations for clinician skill development and adherence to clinical and organizational standards and best practice
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Advance Practitioner Readymed
Reliant Medical Group
03.2009 - Current
- Operated in dual capacity role, serving as clinician and oversight of advanced practitioners in the same day services department. 70% clinical and 30 % administrative
- Conducted comprehensive physical exams and arranged for appropriate diagnostic evaluations.
- Adhered to ethical standards set forth by professional licensing boards as well as agency policies and procedures.
- Documented all patient interactions within electronic medical record systems according to HIPAA guidelines.
- Conducted follow-up visits to monitor treatment progress and ensure effectiveness of interventions.
- Performed minor surgical procedures such as suturing lacerations or removing skin lesions.
- Reviewed lab results and imaging studies to make accurate diagnoses and develop treatment plans.
- Initiated referrals to other healthcare specialists as necessary.
- Managed acute illnesses such as infections, respiratory disorders.
- Managed acute and emergency situations by providing timely and effective interventions.
- Collaborated with multidisciplinary teams to coordinate patient care.
- Utilized electronic health records (EHR) systems for accurate documentation of patient care.
- Attended continuing education courses to stay up-to-date on best practices in nursing care delivery.
- Prescribed medication, including controlled substances.
- Maintained detailed records of patient visits, diagnoses, treatments, and test results in electronic health record systems.
Advanced Practitioner
Newton Wellesley Urgent care and Occupational Health
01.2003 - 01.2009
Adjunct Nurse educator
Regis College
07.2003 - 01.2005
Education
Masters in Nursing - Nursing
Regis College
05-2001
Bachelors in Science Nursing - Nursing
Regis College
Weston, MA05-2000
Diploma in Nursing -
Lawrence Memorial School of Nursing
05-1987
Skills
- All aspects of Clinical skills
- Manage simple to complex patient conditions in a fast paced environment
- Recruit, mentor, train and support clinicians toward autonomous practice meeting best practices in the clinical setting
- Conflict resolution, constructive feedback
- Project management, collaboration
- Strategic planning, problem solving, critical thinking
- Interpersonal Communication
- Leadership
- Cultural Awareness
- Customer Relations
- Project Planning
- Flexible and Adaptable
- Problem Resolution
Accomplishments
Completion Grove Leadership Development
Completion Reliant Medical Group Development Academy 2015-2016
Languages
Italian
Limited
Affiliations
Distinguished Partnership Optum 2023 , 2024
Advanced practitioner Council Reliant Medical group 2019-2024
Certification
- ANCC
- Licensed RN, APRN Massachusetts Board of Nursing
References
References available upon request.
Timeline
Site Chief Readymed
Reliant Medical Group
03.2017 - Current
Chief of Advanced Practitioners Readymed
Reliant Medical Group
10.2014 - 03.2017
Advance Practitioner Readymed
Reliant Medical Group
03.2009 - Current
Adjunct Nurse educator
Regis College
07.2003 - 01.2005
Advanced Practitioner
Newton Wellesley Urgent care and Occupational Health
01.2003 - 01.2009
Masters in Nursing - Nursing
Regis College
Bachelors in Science Nursing - Nursing
Regis College
Diploma in Nursing -
Lawrence Memorial School of Nursing
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