Training professional with extensive leadership experience in process and productivity improvements, performance management and curriculum design, motivated to improve organization by creating environment of collaboration, trust, innovation and accountability. Exceptional talent delivering multi-modal training. Confident with demonstrating and facilatating enhanced guest service practices and seminars. Highly effective at educating people at all different skill levels. Successful at developing and improving training programs. Great planner and conflict manager experienced in collaborating with stakeholders and managers in order to understand and identify training needs for departments. Expertise in technical and casino games training. Team-oriented self-starter bringing 10 plus years in exclusive and unique training and staff development techniques and solutions. Exceptional communication skills. Accomplished and well-versed in selecting trainers, curriculum and course plans to achieve luxury resort training objectives. Effective at leading courses on diverse topics. Prepared to offer 10 plus years of progressive training experience and take on a challenging new role at Fontainebleau.
Certified instructional, designer, developer.
Certified by Langevin Learning Services