Marilyn Rodriguez

As the Patient Service Specialist, I handled:

• Answered incoming calls and responded to inquiries in a timely manner.
• Scheduled appointments and managed patient records using electronic health record software.
• Greeted patients upon arrival and verified patient information.
• Provided assistance with completing paperwork, such as insurance forms and medical history.
• Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.

In addition to the Patient Service Specialist, as the Office Coordinator I also handle:

• Maintained strict confidentiality when dealing with sensitive information.
• Maintained knowledge of current insurance requirements for billing purposes.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Created and maintained filing systems, both paper and electronic.
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
• Assisted with special projects as requested from time-to-time by management team.
• Managed, scheduled and coordinated office functions and activities for employees and referring offices.
• Reviewed documents for accuracy before submission to external parties such as clients or vendors.

As the Patient Service Specialist, I handled:

• Answered incoming calls and responded to inquiries in a timely manner.
• Scheduled appointments and managed patient records using electronic health record software.
• Greeted patients upon arrival and verified patient information.
• Provided assistance with completing paperwork, such as insurance forms and medical history.
• Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.

As the Radiology Team Lead, I handled:

• Developed and implemented team processes to ensure compliance with all regulatory requirements.
• Created and maintained a system for tracking patient care data, ensuring accuracy and completeness of records.
• Monitored daily operations within the radiology department, making changes as needed to improve efficiency.
• Oversaw the scheduling of imaging tests for patients and coordinated follow-up appointments when necessary.
• Evaluated employee performance on a regular basis, providing feedback and coaching when appropriate.
• Resolved conflicts between staff members in an efficient manner while maintaining positive relationships.
• Organized continuing education opportunities for staff members to keep them up-to-date with industry standards.