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Associate Principal Engineer

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Dynamic Customer Services Manager with a proven track record at Hilton Vacation Club, excelling in complaint resolution and team building. Expert in customer relationship management and process improvement, I effectively trained staff, enhancing service delivery and achieving a significant reduction in customer complaints. Committed to fostering loyalty and operational excellence.

Dynamic Customer Services Manager with extensive experience at Northern Beaches Bowls Club, excelling in conflict resolution and team management. Proven track record in enhancing customer satisfaction and mentoring staff, fostering a positive work environment while driving service excellence. Strong communicator dedicated to delivering high-quality service in the hospitality industry.

Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.

I am a very hard working and self-motivated person. I thoroughly enjoy keeping busy and enjoy being part of a team. I am very committed; I have been in the same department for over ten years now. I like to do my best everyday and will always strive to for things to be better. I am a very family focused person my partner and I have two children, both boys 18 and 13, and a very hyperactive cocker spaniel. We enjoy watching the F1, car shows, bowling, visiting the cinema and eating out. Bringing strong communication skills and knack for problem-solving. Proven ability to build relationships with both customers and team members, ensuring satisfaction and loyalty. Quick to adapt and always ready to handle challenges with positive attitude. Driven to improve processes and deliver exceptional service.

Marilyn Ruiz

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Customer Services Manager

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