Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marilyn Sanchez

Walnut Springs,TX

Summary

A very work driven individual who strives to excell in any position. Quick to learned new skills and do not look to simply meet, but to exceeded expectations. Capable of multitasking in a fast paced environment. Extensive knowledge in the areas of cost control, scheduling, following safety protocol, and ordering. Understand the importance of being organized and punctual.

Overview

26
26
years of professional experience
1
1
Certification

Work History

General Manager

Grumps Burgers
05.2008 - Current
  • Increased overall company efficiency by streamlining operations and implementing managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed budget implementations, employee reviews, training, and schedules.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Directly responsible for implementing safety protocol for staff and customer safety. Example: proper PPE for staff, proper chemical storage and distribution, ensured store was safe from fall hazards for staff and customers, ensured proper food handling procedures were followed.
  • Created a streamlined To Go Order process during the COVID shutdown which is currently in use in all six of our restaurants.

Co-Owner/Operator

4 Services, LLC
01.2012 - 07.2022
  • Increased customer satisfaction by implementing efficient operational strategies and streamlining processes.
  • Managed daily business operations, resulting in smooth workflow and enhanced productivity.
  • Developed and maintained strong relationships with vendors to ensure timely delivery of products and services.
  • Implemented marketing initiatives to attract new customers and increase brand awareness.
  • Completed projects within time constraints by effectively managing schedules and allocating resources.
  • Implemented safety protocols for reduced workplace injuries, conducting regular site inspections and safety meetings.
  • Collaborated closely with clients to ensure project objectives were met, maintaining transparent communication throughout the process.
  • Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
  • Enhanced construction safety by implementing rigorous site inspections and hazard assessments.
  • Conducted thorough accident investigations to determine root causes and prevent future occurrences.
  • Provided on-site safety supervision during high-risk construction activities, minimizing potential hazards.
  • Coordinated first aid supplies replenishment on-site, ensuring adequate medical resources were available when needed.
  • Verified that team members wore personal protective equipment in construction areas.

Spa Manager

Rough Creek Lodge & Resort
01.2007 - 05.2008
  • Enhanced customer satisfaction by implementing innovative spa services and treatments.
  • Streamlined appointment scheduling for improved efficiency and increased bookings.
  • Managed inventory control, reducing waste and lowering product costs.
  • Developed strong relationships with vendors to secure best pricing on products and supplies.
  • Implemented marketing strategies, resulting in increased brand awareness and revenue growth.
  • Coordinated special events, attracting new clients and boosting overall sales.
  • Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
  • Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
  • Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Managed expenses and controlled costs through proper salon budget development and monitoring.

Conference Services Manager

Rough Creek Lodge & Resort
05.2006 - 12.2006
  • Enhanced client satisfaction by efficiently managing conference logistics and coordinating with vendors.
  • Streamlined event planning processes for increased efficiency and improved customer experience.
  • Maximized space utilization with precise room setup configurations tailored to event requirements.
  • Achieved revenue targets by proactively selling conference services to potential clients.
  • Cultivated positive relationships with clients, leading to repeat business and an expanded customer base.
  • Coordinated seamless audiovisual setups, providing optimal presentation experiences for conference attendees.
  • Supervised the timely breakdown of event spaces, ensuring rooms were promptly reset for upcoming conferences.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Developed detailed event reports, documenting all aspects of each event.

Restaurant Team Member

Rough Creek Lodge & Resort
12.1997 - 05.2006
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
  • Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Supported management by assisting with inventory control measures, reducing waste costs over time.
  • Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Education

High School Diploma -

Glen Rose High School
Glen Rose, TX
05.1998

Skills

  • P&L Management
  • Customer Relationship Management
  • Staff Supervision
  • Loss Prevention
  • Advertising and Marketing
  • Schedule Management
  • Quality Management
  • Purchasing
  • Labor Cost Controls
  • Staff Training and Development
  • Process Improvements
  • Expense Control
  • OSHA Compliance
  • Personal Protective Equipment
  • Fire Prevention
  • Chemical Storage

Certification

  • OSHA 510 - Received October 13, 2023 - 31 Hours
  • TABC Certification - Received February 21, 2023
  • Texas Food Manager Certification - June 2, 2023

Timeline

Co-Owner/Operator

4 Services, LLC
01.2012 - 07.2022

General Manager

Grumps Burgers
05.2008 - Current

Spa Manager

Rough Creek Lodge & Resort
01.2007 - 05.2008

Conference Services Manager

Rough Creek Lodge & Resort
05.2006 - 12.2006

Restaurant Team Member

Rough Creek Lodge & Resort
12.1997 - 05.2006

High School Diploma -

Glen Rose High School

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Marilyn Sanchez