Front Desk Agent
Riggs D.C.
11.2021 - 11.2022
Hi, I’m
Marilyn Sanin
Washington,DC
Summary
Cheerful Sales Coordinator with experience handling customer inquiries and requests. Effective salesperson with strengths in answering customer questions accurately, convincing customers to increase sales and processing reservation information quickly. Active listener with stellar problem-solving skills and upbeat attitude.
Work History
Rosewood Washington, DCWashington, DC
Sales Coordinator - Rooms
11/11/22 - Current (2 education.years_Label & 10 education.months_Label)
Job overview
- Build and maintain multiple Group Blocks in OPERA for the Sales Department.
- Coordinate and input all rooming lists, last-minute changes, additions, cancellations, and other group requirement needs.
- Set-up all Group Routing and Deposit rules, as well as communicating with the team to ensure payments are done accurately.
- Prepare and Build Group Resumes to distribute among hotel staff and review in group meetings with Operations and Sales Managers.
- The ability to conduct site tours of the property and townhouses.
- Assist and support sales managers in preparing for proposals, contracts, etc.
- Process and designate agency commission on a weekly basis.
- Use of Salesforce (Delphi DFC) to create/update accounts or contracts within an account, create new bookings, and adjust group & catering profiles when necessary.
Riggs D.C.Washington, DC
Front Desk Agent
11.2021 - 11.2022
Job overview
- Greeted guests and checked them in, in a timely manner while providing information about the hotel, nearby attractions, available rooms, rates, potential upsells, and available amenities.
- Strong customer service and communication skills to welcome guests and ensure a 5-star hotel experience.
- Posted charges, updated accounts and issued bills to departing guests.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Confirmed large group reservations and helped to arrange personalized services for event attendees/ planners.
Habitat for HumanityWinchester, VA
Office Associate
04.2021 - 11.2021
Job overview
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, and revenue-focused activities.
- Utilized platforms such as Facebook, Instagram, and Etsy to promote products, services, and content.
- Supported the sales process by engaging appropriately when responding to online audience inquiries and posted comments.
- Served as a main point of contact for clients, answering questions, and responding to messages
- Identified trends through assessment of competitor activities.
- Checked and reconciled bank deposits and payments.
- Reviewed and verified borrower’s income, credit reports, property appraisals, and supplemental information to prepare documents for underwriting.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
Education
Lord Fairfax Community CollegeMiddletown, VA
from Science
05.2020
University Overview
- 2020 - Dean's List
Skills
- Conflict Resolution
- Team Building
- Analyzing Profitability
- Handling Complaints and Inquiries
Timeline
Office Associate
Habitat for Humanity
04.2021 - 11.2021
Sales Coordinator - Rooms
Rosewood Washington, DC
11/11/22 - Current (2 education.years_Label & 10 education.months_Label)
Lord Fairfax Community College
from Science
Overview
3
years of professional experience
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