Marilyn Santiago
Winston-Salem,NC
Summary
Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quick at mastering new skills. Committed to meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detailed Client Service Associate known for having great organizational skills.
Overview
17
17
years of professional experience
Work History
Head Cook
A Taste of Heaven on earth
Middletown , NY
2023.01 - Current
- Developed and implemented daily, weekly, and monthly menus based on budget guidelines.
- Created recipes for daily specials using seasonal ingredients available locally.
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude at all times.
- Assisted with menu planning and recipe development when necessary.
- Kept up to date on industry trends in order to develop innovative dishes.
- Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
- Followed recipes and procedures to prepare, season and cook food products.
Cook Shift Leader
Pinnacle Experience
Middletown , NY
2022.03 - 2023.06
- Monitored food preparation to ensure quality standards were met.
- Trained new cooks on proper food handling techniques.
- Maintained up-to-date knowledge of menu items, ingredients, and recipes.
- Organized the work area for efficient functioning during shifts.
- Resolved customer complaints in a timely manner.
- Assisted in developing new menu items based on customer feedback.
- Kept accurate records of employee hours worked each day, week, month.
- Reviewed food orders to verify accuracy before they were sent out.
- Enforced sanitation policies and procedures throughout the kitchen area.
Sales Representative
7 Eleven Gas Station
Newburgh , NY
2021.10 - 2022.01
- Greeted customers and provided exceptional customer service.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Home Health Aide
True Care Home Care
Brooklyn , NY
2019.05 - 2020.09
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Instructed family members regarding proper home care techniques and infection control procedures.
Operations Manager
ESU Sightseeing
New York , NY
2018.04 - 2020.08
- Monitored and improved efficiency of processes, team performance, and customer service.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created detailed reports on the performance of individual departments within operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Sales Associate
Walgreen's Pharmacy
New Y , NY
2007.10 - 2010.02
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
GED -
Adult Continuing Education
07.2013
Skills
- Verbal and Written Communication
- Recipe Development
- Staff Training
- Staff Management
- Sales Development
- Diet and Nutrition Background
- Safe Food Handling
- Food Preparation
- Acquainted With Hygiene Practices
- Food Assembly
- Food Safety
- Quality Assurance
- Meal Preparation
- Friendly, Positive Attitude
- Customer Service
Timeline
Head Cook
A Taste of Heaven on earth
2023.01 - Current
Cook Shift Leader
Pinnacle Experience
2022.03 - 2023.06
Sales Representative
7 Eleven Gas Station
2021.10 - 2022.01
Home Health Aide
True Care Home Care
2019.05 - 2020.09
Operations Manager
ESU Sightseeing
2018.04 - 2020.08
Sales Associate
Walgreen's Pharmacy
2007.10 - 2010.02
GED -
Adult Continuing Education
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