MARILYN SCHAPPACHER
Richmond,VA
Summary
Analytical professional well-versed in coordinating and prioritizing project tasks, managing timelines and maintaining project plans to communicate status to clients and senior management. Offering years of vast experience overhauling information technology systems. Communicative leader with proven track record of proactively identifying and resolving problems with creative solutions.
Overview
9
9
years of professional experience
Work History
Enterprise Implementation Manager, M&A
ServiceTitan
04.2022 - Current
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand
- Documented processes to streamline setup, customization and maintenance
- Directed large-scale development and implementation of Enterprise Type solutions to meet business needs and build client loyalty
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination
- Collaborated with team to cultivate resources and reference material for technical installation, troubleshooting and maintenance
- Scored 100% on call recording metrics for customer calls
Implementation Manager
ServiceTitan
10.2020 - 04.2022
- Served as single point of contact during customer' s onboarding/ implementation process
- 100% NPS among accounts onboarded
- Selected by senior leadership to build out training processes to help facilitate handoff from sales to implementation
- Top achiever for activations, O2 2021 Oversee customer 's data migrations, initial trainings, and third-party integrations
- Coaching and training accounts on product and industry best practices
- Helped coach and train new hires
Enterprise Sales Development Representative
ServiceTitan
03.2020 - 09.2020
- Maintained current knowledge of evolving changes in marketplace
- Managed over 50 customer calls per day
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Consulted with businesses to supply accurate product and service information
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
Sales Development Representative
ServiceTitan
08.2019 - 02.2020
- World' s leading and fastest-growing SaaS platform for the trades, helping everyday entrepreneurs run and grow businesses, while building better lives for themselves and their families
- Developed and maintained positive relationships with key decision-makers and influencers.
- Won new business by articulating full value of company's capabilities to prospects.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Promoted in less than a year
Apple Business Ambassador/Specialist
Apple
08.2015 - 08.2019
- Lead team in a drive for results and stellar product knowledge
- Competitive market-wide percentage of Apple Care Plus and loan service
- Developed sales leads and introductions for the Apple Business team
- Created brand promoters with 100% quarterly satisfaction score
Education
Master of Arts -
Regent University
Virginia Beach, VA05.2013
Bachelor of Arts -
Christopher Newport University
Newport News, VA05.2011
Skills
- Trades Software
- Data Backups
- Technical Industry Knowledge
- Stakeholder Partnerships
- Change Management
- Software Engineering
- Project Management
- Implementation Management
Timeline
Enterprise Implementation Manager, M&A
ServiceTitan
04.2022 - Current
Implementation Manager
ServiceTitan
10.2020 - 04.2022
Enterprise Sales Development Representative
ServiceTitan
03.2020 - 09.2020
Sales Development Representative
ServiceTitan
08.2019 - 02.2020
Apple Business Ambassador/Specialist
Apple
08.2015 - 08.2019
Master of Arts -
Regent University
Bachelor of Arts -
Christopher Newport University