Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
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Marilyn Secor

Land O Lakes,USA

Summary

Entrepreneurial leader who excels in organizing workflow and building winning teams. Proven record of delivering outstanding results through employee empowerment and engagement.


Overview

32
32
years of professional experience

Work History

Relationship Banker

Bank of America
09.2021 - Current
  • Responsible for servicing client needs and Skilled at introducing and enrolling clients in Life plan and assisting clients with products and solutions to help reach financial goals.
  • Educate clients in Digital and Online banking.
  • Experienced in processing teller transactions, cash handling and balancing drawers with high level of accuracy.
  • Ability to easily connect with clients with high level of integrity leading to high customer satisfaction.
  • Empathetic Relationship Builder exceeding client expectations by consistently rising above customer service standards.
  • Skilled at deescalating frustrated clients and re-establishing positive relationships.
  • Over 55 five star google reviews, boosting FC score from 1.7 to 3.4.
  • Trained in opening and closing procedures
  • Built strong relationships with co workers and partners resulting in excellent quality referrals

Assistant Director of Operations

Garden Light LED
12.2019 - 05.2020
  • Developed and initiated a plan to organize workflow resulting in significant process improvements in the first 5 months

General Manager

Morales Home Center
01.2011 - 12.2019
  • Responsible for annual strategic plans and leading day to day operations
  • Sustained growth and profitability for 8 years
  • Increased profitability by 30% within first 3 years
  • Lead a team of 40 employees
  • Hired, trained, and developed employees providing performance evaluations and leadership coaching
  • Reduced employee turnover by 20%, reorganized the management team, clarified roles, and put the right people in the right seats resulting in improved employee satisfaction, empowerment and accountability
  • Increased productivity by over 10% year after year, developed, communicated and administered clear organizational policies and procedures to streamline operations and improve efficiency and productivity across the entire organization
  • Customer service leader providing outstanding, devoted, personal, 'above-and-beyond' customer service to all retail customers, partners, and vendors
  • Responsible for daily cash-flow
  • Assured accuracy in customer and vendor transactions, managed cash drawers and cash pick-ups, completed monetary deposits

Founder and Owner

Marilyn's Bundle of Joy
01.1993 - 01.2011
  • Award winning, minority business leader recognized as an outstanding woman in business
  • Retail visionary able to translate a passion for retail and children into a successful 18-year business with a devoted audience
  • Recognized as a trusted resource for the very best children's products
  • Operational leader responsible for finance, buying, inventory management, store design, hiring, training, and mentoring
  • Sales leader responsible for sales growth, forecasting, advertising and promotions, special events and unparalleled customer service

Education

Associates Degree - Buying And Merchandising

Fashion Institute of Technology

Skills

  • Leadership
  • Strategy
  • Organization
  • Communication
  • Negotiation
  • Collaboration
  • Coaching
  • Forward thinking
  • Problem solving
  • Creativity
  • Customer centric
  • Mac OS, POS

Awards

  • High Five award, Bank of America Global Recognition
  • Volunteer Event Manager Champion, Bank of America Global Recognition
  • Best Children's Store in the State of NJ, New Jersey Monthly Magazine
  • Outstanding Woman in Business, Contemporary Woman's Club of Bergenfield
  • Outstanding Customer Service, Displays, Accommodating Hours, 18 years running, Bergenfield Chamber of Commerce

Languages

Spanish
Native or Bilingual

Timeline

Relationship Banker

Bank of America
09.2021 - Current

Assistant Director of Operations

Garden Light LED
12.2019 - 05.2020

General Manager

Morales Home Center
01.2011 - 12.2019

Founder and Owner

Marilyn's Bundle of Joy
01.1993 - 01.2011

Associates Degree - Buying And Merchandising

Fashion Institute of Technology

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Marilyn Secor