Marilyn Silverio-Sorkhabi

As a service dispatcher, my role is to ensure timely and efficient service for customers. To achieve this, I use scheduling software to coordinate service requests from customers in assigned districts. My primary responsibility is to maintain superior customer service by addressing all issues that arise during the service process. In my work, I interact with service managers, service technicians, and stores to resolve scheduling and customer issues. I analyze the types of problems reported by customers to determine the most efficient way to schedule technicians' visits. This involves identifying common issues, grouping them, and scheduling visits to maximize efficiency and minimize cost. When scheduling visits, I work closely with the service technicians to ensure that they have all the necessary information and resources to complete the job successfully. I also interface with customers to understand their needs and provide them with the information they require to ensure a successful service experience. In addition to scheduling visits, I also monitor the progress of the service and advise necessary personnel if a scheduled service needs to be rescheduled. If a committed schedule is running past the time given to the customer, I inform them and provide an updated timeline for the service to be completed. In summary, as a service dispatcher, I am responsible for ensuring that customers receive the best service possible. I do this by analyzing problems, scheduling visits efficiently, and monitoring progress to ensure that everything runs smoothly.