Skilled crew trainer brings several years of experience to staff cultivation. Extensive expertise in organizational policies and procedures with solid history of versatility and hard work. Detail-oriented approach to addressing queries and concerns to maintain business effectiveness.
Hi, I’m
Marilyn Skinner
Pelham,AL
Summary
Overview
26
years of professional experience
Work History
ZaxbysBirmingham , AL
Crew Trainer /Shift Leader
07.2016 - 04.2024
Job overview
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Encouraged open communication between trainees and management throughout the learning process.
- Ensured that all safety protocols were followed during training sessions.
Hush BarMontevallo, Alabama
Bar Manager
06.2013 - 07.2016
Job overview
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
DENUcci Construction Group Inc.Remlap, Alabama
Office Manager and Property Manager
03.2007 - 06.2013
Job overview
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Figured jobs and made a list of material.
- Wrote up bids for jobs added cost of material and labor added 25% profit and overhaed for both
- Answered phones and connected them to person.
- Sent employees out to their jobsites daily.
- I kept the books
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
- Property management side
- Conducted regular inspections of properties to identify any potential maintenance or repair issues.
- Coordinated with DeNucci Constr Group Inc. to ensure timely completion of repairs or renovations.
- Updated tenant records and maintained accurate files for all tenants.
- Compiled detailed reports on property conditions, occupancy rates and financial performance.
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Processed incoming payments from tenants in a timely manner.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Assisted in creating budgets for each property based on projected income and expenses.
- Analyzed market trends to determine appropriate rent amounts for vacant units.
- Monitored compliance with applicable laws including fair housing regulations.
Hair by DonnaHoover, Alabama
Cosmetology Apprentice
05.2004 - 01.2007
Job overview
- Greeted customers and provided them with information on services and products.
- Assisted cosmetologists in providing clients with requested hairstyles, treatments, and makeup applications.
- Maintained cleanliness of salon area by sanitizing tools, cleaning surfaces, and sweeping floors.
- Demonstrated knowledge of hair cutting techniques such as layering, texturizing, thinning, and trimming.
- Provided shampooing services to clients according to safety protocols.
- Applied chemical treatments such as perms and relaxers following manufacturer guidelines.
- Prepared color solutions for highlighting or coloring hair according to client's instructions.
- Organized supplies in the work area ensuring that all materials were accessible when needed.
- Observed professional stylists performing advanced techniques such as razor cuts or highlights.
- Maintained inventory of styling products to ensure adequate stock levels at all times.
- Assisted with reception duties such as scheduling appointments, answering phones and taking payments.
Marshall Medical SouthBoaz, AL - Alabama
Phlebotomist
03.1998 - 06.1999
Job overview
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Calibrated equipment according to manufacturer specifications.
- Ensured compliance with federal regulations governing laboratory procedures.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
Education
Locust Fork High SchoolLocust Fork, AL
GED
05-1996
University Overview
Wallace State Community College - HancevilleHanceville, AL
Some College (No Degree) from Business Administration And Management
University Overview
Skills
- Sales expertise
- Performance Evaluation
- POS Systems
- Learning Platforms
- Coaching and Mentoring
- Active Listening
- Delegating Work
- Processing payments
- Continuous Improvement
- Policies and Procedures
- Training Tools and Resources
- Team leadership and supervision
- Team Leadership
- Food safety understanding
- Skills Assessment
- Staff Development
- Workplace Safety
- Opening and closing processes
- Complaint resolution
- Safe Food Handling
- Technical knowledge
- Role Modeling
- Cash Handling
- Relationship Management
- Quality Assurance Controls
- Kitchen Sanitation
- Dress Code Enforcement
- Customer Service
- Workforce Management
- Task Delegation
- Employee Training
Timeline
Crew Trainer /Shift Leader
Zaxbys
07.2016 - 04.2024
Bar Manager
Hush Bar
06.2013 - 07.2016
Office Manager and Property Manager
DENUcci Construction Group Inc.
03.2007 - 06.2013
Cosmetology Apprentice
Hair by Donna
05.2004 - 01.2007
Phlebotomist
Marshall Medical South
03.1998 - 06.1999
Locust Fork High School
GED
Wallace State Community College - Hanceville
Some College (No Degree) from Business Administration And Management
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