Marilyn Sonefeld
Clarkston,MI
Summary
Adept at transforming client experiences with patience, empathy, and effective problem-solving. Skilled at understanding client's needs and concerns, with an emphasis on a positive client experience.
Over 25 years of clerical expertise involving managing administrative tasks, maintaining accurate records, and ensuring smooth office operations.
Independent and proactive, able to work without constant supervision, but committed to contributing to a positive team atmosphere.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Kaiser Studios
05.2024 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Promptly responded to inquiries and requests from prospective customers.
Patient Care Liaison
The Downing Clinic
03.2018 - 06.2020
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Delivered support to medical staff in completion of patient paperwork.
- Followed document protocols to safeguard confidentiality of patient records.
Guest Services Associate
The Palace of Auburn Hills
04.2010 - 10.2017
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Handled ticket sales for concerts, sports games and theatrical performances.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Used computerized ticketing systems to process ticket orders accurately and securely.
Education
Associate of Arts - Photography
Lansing Community College
Lansing, MIAssociate of Science - Counseling Psychology
Lansing Community College
Lansing, MISkills
- Call Management
- Inbound and Outbound Calling
- Call center experience
- Calm Demeanor
- Active Listening
- Multi-line telephone operations
- Typing proficiency
- Courteous demeanor
- Positive and professional
- Patient confidentiality
- Strong interpersonal skills
Timeline
Customer Service Representative
Kaiser Studios
05.2024 - Current
Patient Care Liaison
The Downing Clinic
03.2018 - 06.2020
Guest Services Associate
The Palace of Auburn Hills
04.2010 - 10.2017
Associate of Arts - Photography
Lansing Community College
Associate of Science - Counseling Psychology
Lansing Community College
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