Marilyn Telfort
Miami
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and retention, notably at Alorica/Subaru. Skilled in CRM software and empathetic dispute resolution, excel in transforming customer challenges into loyalty opportunities. Leveraged complaint handling and data entry expertise to improve service delivery, achieving significant customer satisfaction improvements.
Overview
13
13
years of professional experience
Work History
Front Desk Attendant
Fisher Island Community Association
11.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Handled requisition processes efficiently.
- Composed and dispatched emails.
- Managed multiple project tasks effectively.
- Utilized Excel, Microsoft, Adobe, and Outlook efficiently.
- Developed an inventory list for office and break room supplies.
Customer Care Advocate
Alorica/ Subaru
05.2023 - 05.2024
- Conducted thorough research to provide accurate information and resolve complex issues effectively.
- Created cases for Subaru customers approximately 20-30 calls in need of financial assistance with vehicle internal issues
- Educated customers on product features, benefits, and usage, resulting in higher user satisfaction.
- Maintained high levels of customer retention with proactive outreach initiatives.
Front Desk Receptionist
Elev8tion Fitness
11.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Set up approximately 5-6 gym memberships and gave client tour of facility.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Sales Representative
Comcast, Xfinity
07.2018 - 12.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through outbound calls, networking, and relationship building.
- Increased sales approximately 20 calls per day(cable, internet, phone, and home security) revenue by identifying and targeting high-potential accounts.
Spa Concierge
Fontainebleau Hotel
07.2017 - 07.2018
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
- Promoted wellness culture within the spa by organizing team-building exercises, staff wellness programs, and other initiatives.
- Boosted customer satisfaction by providing personalized recommendations for spa treatments and products.
- Handled client complaints professionally, taking appropriate actions to resolve issues promptly and maintain satisfaction levels.
Sales Associate
Victoria's Secret & PINK
08.2012 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Archbishop Curley Notre Dame
Miami, FL05-2012
Skills
- Active Learning
- Call center experience
- Data entry proficiency
- Complaint Handling
- Follow-up skills
- Empathy Display
- Dispute Resolution
- Assertiveness
- Persuasion techniques
- CRM software proficiency
- Customer Service
- Inbound Customer Service
- Appointment Scheduling
- Documentation And Reporting
- Payment Processing
Timeline
Front Desk Attendant
Fisher Island Community Association
11.2024 - Current
Customer Care Advocate
Alorica/ Subaru
05.2023 - 05.2024
Front Desk Receptionist
Elev8tion Fitness
11.2022 - 01.2023
Sales Representative
Comcast, Xfinity
07.2018 - 12.2021
Spa Concierge
Fontainebleau Hotel
07.2017 - 07.2018
Sales Associate
Victoria's Secret & PINK
08.2012 - 08.2017
High School Diploma -
Archbishop Curley Notre Dame
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