Marilyn Valdez
Modesto,CA
Summary
Proven to enhance customer satisfaction and loyalty at Pacific Coast Termite,. Excel in conflict resolution and customer service, demonstrating exceptional problem-solving and active listening skills. Leveraged consultative sales techniques to exceed sales targets, achieving a significant increase in repeat business. Expert in data entry and administrative support, streamline operations and foster positive client relations. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Pacific Coast Termite
08.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Associate
JCPenney
10.2017 - 03.2019
- Organized 10 racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled multiple cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Receptionist /Assistant Finance Manager
A&A Sales & Marketing (KIRBY)
07.1997 - 01.2010
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Trained 20 new and existing staff members in various financial procedures to prepare for job requirements.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
- Managed multiple tasks and met time-sensitive deadlines.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected [Type] payments, processed transactions and updated relevant records.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Facilitated smooth workflow by accurately handling data entry tasks and updating client records in a timely manner.
- Contributed to positive employee morale by assisting colleagues when needed, demonstrating flexibility in adapting to changing priorities or schedules.
- Greeted numerous visitors, vendors and interview candidates.
- Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
Education
High School Diploma -
Piedmont Hills High School
San Jose, CA06.1992
Skills
Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Conflict Resolution
- Complaint Handling
- Payment Processing
- Complaint resolution
- Client Relations
- Customer satisfaction measurement
- Call Center Operations
- Professional telephone demeanor
- Scheduling
- Appointment Scheduling
- Order Processing
- Paperwork Processing
- Documentation
- Administrative Support
- Data Collection
- Filing
- Multi-line phone talent
- Account Management
- Retail store support
- Sales closing
- Consultative Sales
- Sales expertise
- Clerical Support
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Pacific Coast Termite
08.2018 - Current
Sales Associate
JCPenney
10.2017 - 03.2019
Receptionist /Assistant Finance Manager
A&A Sales & Marketing (KIRBY)
07.1997 - 01.2010
High School Diploma -
Piedmont Hills High School
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