Marilyn Vazquez
Weehawken,NJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
General Manager
Dunkin Donuts
08.2023 - 04.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Customer Service Cashier
Sam's Club
08.2021 - 06.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
Food Court Supervisor, Cashier, Receiving, Deli,
BJ's Wholesale Club
02.2014 - 06.2021
- Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Supported cross-training initiatives within the store by assisting in other departments as needed during peak times or staff shortages.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Developed strong rapport with regular customers, fostering loyalty and repeat business opportunities.
- Proactively restocked display cases throughout the day, ensuring optimal product freshness and selection for customers.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Greeted customers at counter to fulfill requests and answer questions.
- Oversaw daily cash handling procedures, ensuring accuracy in financial transactions and preventing losses due to theft or fraud.
Customer Service Cashier
Lowe's Home Improvement Center
03.2008 - 06.2013
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
High School Diploma -
Norman Thomas High School
New York, NY06.1993
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and Development
- Staff Supervision
- Inventory Control
- Staff Training
- Employee Scheduling
- Team Leadership
- Staff training/development
- Team training and development
- Motivation
- Schedule Management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
General Manager
Dunkin Donuts
08.2023 - 04.2024
Customer Service Cashier
Sam's Club
08.2021 - 06.2023
Food Court Supervisor, Cashier, Receiving, Deli,
BJ's Wholesale Club
02.2014 - 06.2021
Customer Service Cashier
Lowe's Home Improvement Center
03.2008 - 06.2013
High School Diploma -
Norman Thomas High School