Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marilyn Velez Muniz

Melbourne

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Authorized to work in the US for any employer

Overview

27
27
years of professional experience

Work History

Customer Service Representative

City of Fellsmere
06.2024 - Current
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
  • Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
  • Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
  • Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
  • Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure

Co Leader

Amscot Financial Inc
04.2014 - 06.2024
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Improved customer satisfaction by finding creative solutions to problems
  • Reviewed documents and personal identifying paperwork or government issued IDs for each person
  • Documented all transactions in notary journal to maintained permanent record
  • Implemented effective inventory control procedures and order items when stock was low
  • Handled customer service issues and rectified employee problems
  • Counted cash drawer before opening store doors to determine if currency and coin should be added
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom line profitability
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment
  • Taught junior employees how to meet operational and sales goals with proactive strategies

Title Processor

Adecco staffing (Space Coast Credit Union)
03.2013 - 04.2014
  • Reported on discovered encumbrances and outlined required corrective actions to clear titles
  • Verified accuracy and completeness of land-related documents accepted for registration
  • Reviewed documents, identified problems and sought out resolutions to smooth title process
  • Processed and maintained title files, implementing security measures to protect all data
  • Evaluated documents to determine property ownership
  • Collected, organized and logged paperwork from field to coordinate efficient closings

Teller Supervisor

Enterprise Bank & Trust Co
02.1998 - 03.2013
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders
  • Maintained optimal financial controls by securing funds and making accurate transactions
  • Met or exceeded sales goals by promoting bank products and services in every interaction
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets
  • Supplied tellers with coin and currency
  • Balanced daily cash deposits and vault inventory with zero error rate
  • Adhered to strict guidelines regarding financial and customer service initiatives, audit and stock ATMs and keep records on accounts
  • Managed customer referrals to help financial services team members capitalize on sales changes
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees

Education

High School Diploma - undefined

Leominster High School
Leominster, MA
05.1993

Skills

  • Team Management
  • Banking
  • Customer service
  • Team management
  • Accounting
  • Cash register
  • Communication skills
  • Sales
  • Financial Services
  • Customer support
  • Financial services
  • Cash handling

Languages

Spanish - Fluent

Timeline

Customer Service Representative

City of Fellsmere
06.2024 - Current

Co Leader

Amscot Financial Inc
04.2014 - 06.2024

Title Processor

Adecco staffing (Space Coast Credit Union)
03.2013 - 04.2014

Teller Supervisor

Enterprise Bank & Trust Co
02.1998 - 03.2013

High School Diploma - undefined

Leominster High School

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Marilyn Velez Muniz