Hi, I’m
Marilyn Villanueva
Miami,FLORIDA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
5
years of professional experience
1
Certification
Work History
Dreamer Jeans USA
Store Manager
01.2023 - Current
Job overview
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Assisted with hiring, training and mentoring new staff members.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised guests at front counter, answering questions regarding products.
- Assist on trips inside the U.S. to promote store product.
- Completed point of sale opening and closing procedures.
Fisher Island Community Association
Receptionist/Executive Assistant
02.2022 - 12.2022
Job overview
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Responded to inquiries from callers seeking information.
- Assisted Department Directors and CEO to arrange meeting and any other inquiry they could encounter.
- Maintained confidentiality of information regarding clients and company.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Corresponded with clients through email, telephone, or postal mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Routed incoming mail and messages to relevant personnel without delay.
- Compiled information from files and research to satisfy information requests.
- Handled assignments independently with good judgement and critical thinking skills.
- Managed multiple tasks and met time-sensitive deadlines.
- Scheduled office meetings and client appointments for staff teams.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Assisted on creating Executive Office Budget.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted meetings to create meeting minutes.
- Assisted Executive director and CEO directly.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Organized and coordinated conferences and monthly meetings.
- Handled confidential and sensitive information with discretion and tact.
- Worked with senior management to initiate new projects and assist in various processes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Created and managed office systems to efficiently deal with documentation.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Filed paperwork and organized computer-based information.
- Took notes and dictation at meetings.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Coordinated events and worked on ad hoc projects.
- Facilitated training and onboarding for incoming office staff.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Updated and maintained confidential databases and records.
- Answered high volume of phone calls and email inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Led staff and vendors in providing high level of service for owner and guests.
- Wrote reports, executive summaries and newsletters.
- Used advanced software to prepare documents, reports, and presentations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Conducted research and analyzed data to provide detailed reports on various business topics.
Fisher Island Community Association
Contractor Access Specialist
11.2021 - 02.2022
Job overview
- Worked with internal team members to remedy issues with preemptive solutions.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
- Built and updated diverse documents, charts, tables and mail merges using various programs.
- Created and maintained user accounts and properly routed documents for approval and training.
- Coordinated document exchange between departments, contractors, suppliers and customers.
- Manipulated and converted documents to meet needs of individual personnel or projects.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Transmitted documents, organized revisions and tracked changes.
- Managed file archival and information retrievals.
- Converted documents from one application to another.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
Fisher Island Community Association
Access Control Specialist
04.2021 - 09.2021
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored CCTV cameras and alarm systems for security breaches.
- Kept check-in area clean and neat at all times.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Investigated complaints and documented findings.
- Wrote detailed reports of all security breaches and investigations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Checked credentials and identifying paperwork for all incoming employees and visitors.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Issued access cards to authorized personnel to monitor access points.
Personal Touch Cleaners
Dry Cleaner Customer Service Representative
10.2019 - 03.2020
Job overview
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Created and maintained detailed database to develop promotional sales.
- Maintained up-to-date knowledge of product and service changes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and backed up other customer service managers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Educated customers about billing, payment processing and support policies and procedures.
Server/Hostest
Tally Thai Sushi
08.2018 - 03.2019
Job overview
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Inspected dishes and utensils for cleanliness.
Education
Green Springs High School , Miami, FL
High School Diploma
03.2019
University Overview
- Honor Roll
- National Society of High School Scholar Member
- Completed AP course in History, Math, English
Miami International University of Art And Design, Miami, FL
Saturday School from Fashion Design
02.2019
Skills
- Staff Management
- Staff Training
- Team Leadership
- Outstanding Communication Skills
- Retail Merchandise Quality Standards
- Customer Relations
- Advertising Campaign Development
- Delegating Work
- Vendor Management
- Desktops, Laptops and Mobile Devices
- Bilingual (English and Spanish)
- Inventory Management
- Multitasking and Organization
Certification
- CAM License
Languages
English
Full Professional
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
Dreamer Jeans USA
01.2023 - Current
Receptionist/Executive Assistant
Fisher Island Community Association
02.2022 - 12.2022
Contractor Access Specialist
Fisher Island Community Association
11.2021 - 02.2022
Access Control Specialist
Fisher Island Community Association
04.2021 - 09.2021
Dry Cleaner Customer Service Representative
Personal Touch Cleaners
10.2019 - 03.2020
Tally Thai Sushi
Server/Hostest
08.2018 - 03.2019
Green Springs High School
High School Diploma
Miami International University of Art And Design
Saturday School from Fashion Design
- CAM License
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