Marilyn Wentworth
North Fort Myers,FL
Summary
Dynamic Fleet Manager with a strong focus on operational efficiency and team collaboration. Skilled in regulatory compliance and effective communication, successfully implementing preventive maintenance and training programs that enhance safety and boost fleet performance.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Fleet Manager
Hogan Transports
Punta Gorda, FL
01.2022 - Current
- Coordinated fleet maintenance schedules to optimize vehicle uptime and reduce operational costs.
- Implemented fuel management strategies, resulting in enhanced efficiency across transportation operations.
- Oversaw compliance with DOT regulations, ensuring safety standards were consistently met and maintained.
- Streamlined routing processes, improving delivery times and enhancing customer satisfaction rates.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Trained drivers to manage time effectively, improving overall mileage performance.
CSR, Planner
Swift Transportation
Columbus, OH
03.2017 - 01.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained detailed records of customer interactions in CRM systems for future reference.
- Collaborated with team members to enhance service delivery and address complex issues.
- Trained new staff on company policies, procedures, and customer service best practices.
- Implemented quality assurance measures to ensure adherence to service standards and protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
Education
Associate of Science - Health Administration
University of Phoenix
Tempe, AZ06-2010
Skills
- Fleet optimization
- Fleet management
- Scheduling
- Vehicle inspections
- Preventive Maintenance
- Operations and logistics
- Employee management
- Delivery schedule oversight
- Fleet scheduling
- Transportation regulations
- Driver management
- Regulatory compliance
- GPS navigation
- Route planning
- Safety monitoring
- Government regulations
- Effective communication
- Accident management
- License management
- Operational efficiency
- Vehicle maintenance
- Training and education
- Dispatching oversight
- Fleet monitoring
- Load assignment coordination
- Fuel management
- Inspection and quality assurance
- Issue resolution
- Fleet inspections
- Logistics planning
- Vehicle inspection
- Safety standards
- Critical thinking
- Transportation management systems
- Incident reporting
- Fleet dispatch
Certification
I have a Class A CDL
DOT Physical is up to date
Timeline
Fleet Manager
Hogan Transports
01.2022 - Current
CSR, Planner
Swift Transportation
03.2017 - 01.2022
Associate of Science - Health Administration
University of Phoenix