Pamela Lacy Moore
Associate Librarian
Knightdale,NC
Summary
Motivated professional with extensive experience in customer service, telephone interviewing and excellent administrative tasks. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 33 years of performance. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
34
34
years of professional experience
Work History
Administrative
North Carolina Department Of Commerce
04.2016 - Current
- Complete forms, reports, logs and records to quickly handle all documentation for Wage Records/ Tax Department
- Load Employer Wages to System as Required
- Open and properly distribute incoming mail to promote quicker response to client inquiries.
- Assist coworkers and staff members with special tasks on a daily basis.
- Create and maintain databases to track and record customer data.
- Tester for PC software for new Tax Modernization Technical System
- Assign Remitter Numbers and PIN numbers to employers for access to tax accounts
Data Collection Interviewer
Green Resources/HRD Directions
01.2009 - Current
- Contact survey participants by phone to perform Health Surveys for multiple states
- Answer incoming calls from participants in data surveys
- Interview participants, collect and record data based on participant responses
- Participate in team meetings for ongoing training.
- Collect various data
- Review complete questionnaires for accuracy
- Maintain complete and accurate records.
Global Knowledge Specialist
LORD Corporation
04.2010 - 11.2015
- Provided customer support in requests for Reference Materials
- Acquired technical documents for a diverse population of Chemist, Scientist and Phd. Professionals.
- Purchased books, journals and other reference materials
- Renewed Global subscriptions
- Managed Global memberships.
- Performed professional library services,
- Assisted individuals to locate and obtain materials such as books, journals.
- Analyzed and researched patrons' requests to determine availability of materials in house and from outside vendors.
- Purchased library resources, services, supplies.
- Compiled statistical data
- Compiled reports for the manager's monthly report to the executives of the corporation.
- Demonstrated successful leadership with a diverse population by communicating and building effective working relationships with peers, management teams members, and executives globally across organization.
Associate Librarian
LORD Corporation
04.1990 - 01.2010
- Performed professional library services
- Classified and circulated library resources.
- Managed and maintained all library documents and records.
- Assisted individuals to locate and obtain materials such as magazines, books, and journals.
- Analyzed and researched patrons' requests.
- Applied knowledge of MARC formats.
- Developed collections to include all types of materials
- Purchased reference books, documents, and all patron requested materials
- Managed Rosetta Stone Language resources globally
- Issued language materials to all patrons while remaining current with library, information services and technology
- Attended Special Libraries Association (PLC) Member Conferences for continuous training and development
- Attended professional development opportunities to continue to provide best customer service.
- Monitored and maintained automated library CIRC/CAT system
- Approved cataloging for new books and all resources
- Added new employees to automated system globally to ensure access to the online catalog
- Added cost and charge-back information for all purchases in the system
- Tracked expenditures for all cost centers for budget analysis.
Education
Bachelor of Science - Business Administration And Management
University of Mount Olive
Mount Olive, NC05.2002
Skills
- Document Retrieval
- Microsoft Office
- Business Correspondence
- Business Administration
- Document Retrieval
- Documentation
- Records Management Systems
- Customer Service
- Outlook
- Teams
- Call Center Customer Service
- Administrative leadership
Custom
Extra Curricular: EDUCATION * University of Mount Olive Completed forms, reports, logs and records to quickly handle all documentation for Wage Records/ Tax Department Loaded Employer Wages to System as Required Opened and properly distributed incoming mail to promote quicker response to client inquiries. Assisted coworkers and staff members with special tasks on daily basis. Created and maintained databases to track and record customer data. Mount Olive, NC * 05/2002 Bachelor of Science : Business Administration And Management Greene Resources/HRD Directions - Data Collection Interviewer Raleigh, NC * 01/2009 - Current Data Collection Interviewer Perform Health Surveys for multiple states . Interview subjects to obtain data for surveys. Contact subjects by telephone. Participated in team meetings for ongoing training. * Collected data, reviewed completed questionnaires for accuracy, Maintained complete and accurate records. Lord Corporation - Global Knowledge Specialist Cary, NC * 04/2010 - 11/2015 * Duties Summarypamela_lacy@att.net9199855750Knightdale, North Carolina 27545
Languages
- English
Timeline
Administrative
North Carolina Department Of Commerce
04.2016 - Current
Global Knowledge Specialist
LORD Corporation
04.2010 - 11.2015
Data Collection Interviewer
Green Resources/HRD Directions
01.2009 - Current
Associate Librarian
LORD Corporation
04.1990 - 01.2010
Bachelor of Science - Business Administration And Management
University of Mount Olive
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