Marilyn Williams
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and retention at Pizza Hut Call Center. Expert in call management and conflict mediation, I spearheaded initiatives that reduced process inconsistencies and trained teams on best practices. My collaborative approach and ability to implement targeted operational initiatives significantly improved service delivery.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Pizza Hut Call Center
08.2005 - 09.2009
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed and updated databases to handle customer data.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Customer Service Representative
Westport Free Health Clinic
01.2000 - 05.2005
- Processed customer service orders promptly to increase customer satisfaction.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed and updated databases to handle customer data.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Associate Of General Studies - Computers
Some College
10.2006
Dietary Manager Degree - Dietary Manager
Herdon Career Center
Raytown, MO05.2005
GED - General Studies
Paola Adult Education
Paola, KS07.1982
Skills
- Information Security
- Call Management
- Account updating
- Store maintenance
- POS systems expert
- Stock management
- Proofreading
- Live chat support
- Call triaging
- Quality Control
- Sales closing
- Conflict Mediation
Timeline
Customer Service Representative
Pizza Hut Call Center
08.2005 - 09.2009
Customer Service Representative
Westport Free Health Clinic
01.2000 - 05.2005
Associate Of General Studies - Computers
Some College
Dietary Manager Degree - Dietary Manager
Herdon Career Center
GED - General Studies
Paola Adult Education
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