Marilyn Williams
Fate,TX
Summary
Logical professional with many years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT Analyst
Pyramid Consulting
Plano, TX
08.2021 - 01.2024
- Provided support to end-users in troubleshooting application issues.
- Resolved complex technical issues by providing innovative solutions.
- Monitored system performance, identified bottlenecks and optimized the same.
- Utilized tools like JIRA and Confluence for tracking project progress.
- Trained staff and users to work with computer systems and programs.
- Troubleshot program and system malfunctions to restore normal functioning.
- Assisted staff and users with computer malfunctions and program problems.
- Used computer in analysis and solution of business problems.
Contact Tracer
TEKsystems
Irving, Texas
05.2020 - 08.2021
- Assessed the risk of transmission by determining the type of contact, duration, and frequency of contact between index cases and their contacts.
- Provided guidance to contacts on when and how to quarantine or self-isolate in order to prevent further spread of infection.
- Conducted telephone interviews with individuals who tested positive for COVID-19 and collected information about their close contacts.
- Recorded data from case investigations into a secure database system.
- Identified appropriate resources for individuals who have been exposed or infected with COVID-19.
- Trained new staff members on contact tracing procedures and protocols.
- Maintained up-to-date knowledge of state and federal regulations related to contact tracing activities.
- Developed effective communication strategies for providing accurate information about COVID-19 exposure risks and prevention measures to the public.
- Utilized technology platforms such as text messaging, email, phone calls, video conferencing. to conduct follow ups with contacts regarding quarantine and isolation status.
- Analyzed data from contact tracing activities to assess trends in transmission rates within communities.
- Adhered strictly to privacy laws and regulations when collecting personal information from contacts during case investigations.
- Reported serious incidents or violations of policy immediately upon discovery according to established protocol.
- Engaged in active listening techniques while interviewing contacts in order to provide support throughout the process.
- Assisted other team members as needed throughout various stages of the contact tracing process.
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Answered calls and interacted with community members to provide information on advocacy services.
- Educated clients on options to assist in making informed decisions.
Sales Associate
Dirt Cheap
Garland, TX
02.2020 - 05.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Business Analyst
Transamerica Life Insurance Company
Plano, TX
10.2013 - 02.2017
- Collaborated with stakeholders across departments to define requirements for new projects.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Identified gaps between current state and desired future state operations.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Provided guidance on software design principles, coding standards, best practices, techniques, methods and toolsets used in the development lifecycle process.
- Reviewed existing policies and procedures against industry standards for compliance purposes.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Presented complex technical concepts in a clear manner suitable for non-technical audiences.
- Evaluated business processes for improvement opportunities through automation or streamlining.
- Assisted in developing training materials for internal staff on new products or services.
- Translated user needs into actionable items that could be addressed by IT teams.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
- Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.
- Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
- Managed and led meetings and workshops with multiple departments to solidify requirements.
- Mapped and documented interfaces between legacy and new systems.
- Undertook comprehensive project management duties, ensuring timely delivery of project objectives.
- Defined business requirements and reported them back to stakeholders.
- Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
- Managed requirements traceability information and tracked requirements status throughout the project.
- Identified needs of customers promptly and efficiently.
- Provided technical support for existing reports, dashboards or other tools.
- Maintained or updated business intelligence tools, databases or dashboards.
Business Analyst
Dell Services
Plano, TX
03.2003 - 03.2013
- Developed financial models and forecasts to support business decisions.
- Performed cost-benefit analysis of proposed changes to business processes.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Reviewed existing policies and procedures against industry standards for compliance purposes.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Developed reports using SQL queries to track progress against key performance indicators.
- Presented complex technical concepts in a clear manner suitable for non-technical audiences.
- Assisted in developing training materials for internal staff on new products or services.
- Translated user needs into actionable items that could be addressed by IT teams.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
- Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.
- Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
- Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
- Identified needs of customers promptly and efficiently.
- Gathered and organized data to analyze current industry trends.
- Provided technical support for existing reports, dashboards or other tools.
- Analyzed and tracked data to prepare forecasts and identify trends.
Education
High School Diploma -
Ruskin High School
Kansas City, MO05-1987
Some College (No Degree) - Business Administration
University of Arkansas At Pine Bluff
Pine Bluff, ARSkills
- IT Performance Reports
- Risk Assessment
- Performance Optimization
- Customer Support
Certification
- Certified Scrum Master: Scrum Alliance
Affiliations
- I work in various ministries at church
- Event Planning
References
References available upon request.
Timeline
IT Analyst
Pyramid Consulting
08.2021 - 01.2024
Contact Tracer
TEKsystems
05.2020 - 08.2021
Sales Associate
Dirt Cheap
02.2020 - 05.2020
Business Analyst
Transamerica Life Insurance Company
10.2013 - 02.2017
Business Analyst
Dell Services
03.2003 - 03.2013
- Certified Scrum Master: Scrum Alliance
High School Diploma -
Ruskin High School
Some College (No Degree) - Business Administration
University of Arkansas At Pine Bluff
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