Marilyn Williams
Houston,TX
Summary
Dynamic professional with extensive experience in financial analysis and team leadership at Citi Shared Services. Proven expertise in data analysis and vendor negotiation, driving operational efficiency and enhancing communication. Strong problem-solving skills and consistent compliance achievement in high-pressure environments.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Hospitality
Acuarium Events
01.2025 - Current
- Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
- Protects Establishment by adhering to sanitation, safety, and alcohol beverage control policies.
- Cleared and reset tables promptly after guests completed their meals in a busy dining environment.
- Transmits orders to bar and kitchen by recording guest choices and identifying special dietary needs and special.
Accounts Receivable
Impact Receivable Management
11.2022 - 12.2024
- Negotiation for accounts receivables debts.
- Buld rapport on consumers communication.
- Payment plans
- Payment processor
- QC process to avoid compliance during the call.
- Skip tracking systems to update consumers information.
- Updating Validation Notice letter on system.
Account Receivables
Midland Credit Management
09.2013 - 07.2021
- Lead and mentor for Account Managers to drive consistent achievement of operational goals.
- Reporting analyst for collection process.
- Observation and monitoring.
- Serve as first contact for escalated calls from customers.
- Knowledge of FDCPA, finance industry.
- Access and understanding reporting tools and systems (quality, time on system, collections performance end of month reports adjustments).
- Negotiation skills for collections.
Financial Analyst
Citi Shared Services
11.2010 - 05.2013
- Intercompany process for Bank reconciliations.
- Analyze financial data sources.
- Withholding tax process.
- Mergers and acquisitions process (M&A).
- Accounts Payable (P2P).
- Travel and Expense (T&E).
- Risk and Compliance project.
- Review internal controls for the security of information.
- Verify procedures to mitigate any negative impact on the security of the information.
Sales in Technology equipment
Tech Data Corporation
09.2008 - 08.2010
- Provide accurate quotes, and ensure correct credit terms for consumers.
- Ensuring prompt response in providing product information and product pricing.
- Vendor negotiation skills.
- Builds the customer database by profiling and capturing relevant customer and product information.
- Sales Agent for corporate customers and purchasing the order with the vendor located in United States (Miami).
- Visit consumers located in Miami and Central America.
Collections
United Collection Bureau
01.2007 - 07.2008
- Team lead for collections.
- Observation and monitoring to provide feedback to account managers for a better performance.
- Actively server as first point of contact for escalated calls from customers.
- Enhance communication skills by negotiating with consumers.
- Enter payments method in the system (bank account, card, money order, etc.)
- Verify the payments and make the corresponding entries on the systems.
Logistics
Maersk Shared Services
11.2005 - 12.2007
- Analyze the shipping instructions provided by the customers.
- Prepare shipping documentation for consumers (BL).
- Performing with deadlines and avoid errors.
- Quote customers for shipping services.
- Create the shipping export documentation.
Education
Digitanl Marketing & SAP Certification for finance and accounting system FICO -
Universidad Saint Thomas
01.2021
Excel mid level -
Instituto Grow Up
01.2019
Lic. International Commerce -
International Univerisity of Américas
01.2013
Technical in International Commerce -
Instituto (INA)
01.2004
Computer operator -
Instituto (INA)
01.2001
Customer service -
Instituto (INA)
01.2001
Skills
- Data analysis
- Vendor negotiation
- Effective communication
- Team leadership
- Invoice processing
- Financial analysis
- Problem solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
SAP Certification ( Accounting and finance Process)
Timeline
Hospitality
Acuarium Events
01.2025 - Current
Accounts Receivable
Impact Receivable Management
11.2022 - 12.2024
Account Receivables
Midland Credit Management
09.2013 - 07.2021
Financial Analyst
Citi Shared Services
11.2010 - 05.2013
Sales in Technology equipment
Tech Data Corporation
09.2008 - 08.2010
Collections
United Collection Bureau
01.2007 - 07.2008
Logistics
Maersk Shared Services
11.2005 - 12.2007
Digitanl Marketing & SAP Certification for finance and accounting system FICO -
Universidad Saint Thomas
Excel mid level -
Instituto Grow Up
Lic. International Commerce -
International Univerisity of Américas
Technical in International Commerce -
Instituto (INA)
Computer operator -
Instituto (INA)
Customer service -
Instituto (INA)