Marilyn Williams Hixon
Lufkin,TX
Summary
Retail team lead with a background in produce, sales floor, and asset protection operations. Leads associates through training, scheduling, quality checks, inventory control, and customer issue resolution while maintaining clean, organized, and well-stocked departments.
Overview
2027
2027
years of professional experience
Work History
Meat and produce team lead
Walmart Neighborhood Market 4674
Nacogdoches, Texas
03.2026 - Current
- Supervised produce department operations at Walmart Neighborhood Market.
- Trained associates on produce handling, stocking, and sanitation standards.
- Inspected fruits and vegetables for freshness, quality, and rotation.
- Maintained clean displays, cooler areas, and backroom storage spaces.
- Coordinated daily replenishment using Walmart produce procedures.
- Assisted customers with produce selection, availability, and special requests.
- Monitored inventory levels and reported low stock to management.
- Supported team scheduling and task assignments in Neighborhood Market produce.
- Adhered to company policies regarding safety procedures while leading tasks such as unloading trucks or stacking pallets of merchandise.
- Ensured that all products were labeled properly with accurate pricing information.
- Resolved customer complaints in a professional manner.
- Collaborated with other departments to ensure smooth operations.
- Developed strategies to ensure efficient and effective product rotation.
- Inspected incoming shipments to verify quality standards were met before putting merchandise out on the floor.
- Monitored stock levels, ordered additional items as needed, and tracked inventory.
- Conducted regular performance reviews for team members.
- Directed and supervised team members in the stocking of produce products.
- Oversaw promotions and displays throughout the Produce Department ensuring they were attractive, well-stocked, and accurately priced.
- Created weekly work schedules for the department staff.
- Responded quickly to changes in customer demand by adjusting staffing needs accordingly.
- Provided feedback to management about customer complaints or suggestions for improvement in the Produce Department.
- Trained new employees on proper food safety handling practices for fresh produce.
- Stocked, rotated and faced products with attention to product quality and expiration dates.
- Rotated stock to maintain freshness.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Monitored temperature controls for produce storage areas to maintain optimal freshness.
Asset protection team lead
Walmart 0163
Nacogdoches, Texas
2022 - 2026
- Coached team members on Walmart service standards and store procedures.
- Conducted regular inventory checks using Walmart handheld scanning tools to ensure stock accuracy.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Resolved customer concerns following Walmart service guidelines.
- Inspected work areas for adherence to safety and cleanliness standards. for Walmart safety and cleanliness standards.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Identified and implemented process improvements to enhance operational efficiency.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Collaborated with management team to implement new work procedures or policies.`
- Facilitated one-on-one coaching sessions with staff to support their professional development.
Sales Floor Team Lead
Walmart NHMarket 4674
Nacogdoches, Texas
2019 - 2022
- Supervised sales floor associates and assigned daily tasks across retail departments.
- Trained team members on customer service, stocking, and floor standards.
- Assisted customers with product questions, location requests, and service concerns.
- Resolved customer complaints in a timely manner.
- Developed strong relationships with customers through excellent customer service skills.
- Monitored merchandise presentation and corrected signage, pricing, and display issues.
- Communicated store priorities to associates and adjusted coverage throughout shifts.
- Enforced safety, cleanliness, and policy standards across sales floor areas.
- Supported opening and closing procedures for sales floor operations.
- Conducted regular performance reviews of team members to identify areas for improvement.
- Provided feedback on employee performance issues during regular evaluations.
- Created weekly schedules for staff members based on staffing needs.
- Investigated discrepancies between physical inventories and system records.
Grocery Team Lead
Sams club
Lufkin, Texas
2016 - 2019
- Tracked inventory levels to ensure timely ordering of fresh and packaged goods.
- Checked product dates to uphold quality standards for perishable items.
- Supported grocery floor zoning and merchandise displays at Sam's Club.
- Transported pallets throughout facility to optimize space and accessibility. and kept backroom areas organized with safety compliance.
Assistant Manager-Operations/Fresh
Walmart Neighborhood Market
Nacogdoches, TX
11.2015 - 11.2016
- Trained 30 new sales associates each quarter, improving team readiness and service quality.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Resolved customer relations issues in a gracious manner, adhering to company policies and enhancing customer satisfaction.
- Operated cash register for cash, check, and credit card transactions with 97% accuracy, ensuring efficient service.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
Pharmacy Manager
Walmart
Center, Texas
11.2014 - 2016
- Helped achieve pharmacy business objectives by increasing sales and gross margins by 15 percent in a monthly time frame.
- Collaborated with pharmacy staff to enhance workflow with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
- Supported pharmacy staff by managing drug inventory, purchasing, and receiving processes.
- Accurately processed pharmacy paperwork, including daily and weekly reports, ensuring compliance.
- Provided customer support by answering inquiries and locating items in the pharmacy.
Assistant Manager/Sales Team
Belk Department Store
Lufkin, TX
09.2013 - 11.2015
- Secured weekly credit card referrals to meet sales targets.
- Conducted training and mentored staff, consistently improving performance.
- Encouraged positive behaviors among staff through reinforcement methods, fostering a supportive team environment.
- Ensured compliance with planograms and maintained adequate stock levels on sales floor to optimize customer experience.
- Reported store and staff issues to district manager, ensuring timely resolution and operational efficiency.
- Organized fashion shows to showcase new collections in-store.
- Work with vendors and representatives such as Michael Kors, Ralph Lauren Polo, Colombia, Fossil, ETC. to keep the store and merchandise seasonally correct.
Zone/Support Manager
Walmart
Lufkin, TX
04.2004 - 09.2013
- Oversaw supply procurement and management processes to ensure optimal inventory levels.
- Closely monitored department performance metrics.
- Collaborated with management team to develop and implement in-store programs that enhanced sales.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Conducted routine inspections of merchandise storage locations.
- Regularly stocked shelves, rotated stock and checked for expired items.
- Receptively answered customer questions and helped locate desired items.
- Processed cash transactions accurately, checks, and charge transactions while maintaining accuracy and customer service.
- Performed thorough cleaning of equipment and work areas and sterilized work areas to maintain safe and sanitary conditions.
Education
High School Diploma -
Lufkin High School
Lufkin, TX01-1986
Business -
Angelina College
Lufkin, TXSkills
- Inventory management
- Stock control
- Inventory control
- Point of sale
- Product knowledge
- Committed to quality assurance
- Pharmacy law
- Self-motivated
- Flexibility in scheduling
- Conflict resolution ability
Timeline
Meat and produce team lead
Walmart Neighborhood Market 4674
03.2026 - Current
Assistant Manager-Operations/Fresh
Walmart Neighborhood Market
11.2015 - 11.2016
Pharmacy Manager
Walmart
11.2014 - 2016
Assistant Manager/Sales Team
Belk Department Store
09.2013 - 11.2015
Zone/Support Manager
Walmart
04.2004 - 09.2013
Asset protection team lead
Walmart 0163
2022 - 2026
Sales Floor Team Lead
Walmart NHMarket 4674
2019 - 2022
Grocery Team Lead
Sams club
2016 - 2019
High School Diploma -
Lufkin High School
Business -
Angelina College