Marilyn Zumbado

Delivered outstanding customer service in a high-energy, fast-paced bar and restaurant environment, providing an excellent guest experience. Managed customer orders, processed payments, and ensured timely and accurate delivery of food and beverages. Upsold menu items, improving overall sales through personalized recommendations and promotions. - Assisted in training new staff on customer service best practices, POS systems, and safety protocols. Handled customer complaints, addressing concerns with empathy and professionalism to maintain positive relationships and repeat business. Collaborated with a team of upwards of 20 staff members, ensuring smooth service during peak hours and large events.

Provided exceptional service to customers in a busy, upscale, customer-centric environment. Took food and beverage orders, answered questions about the menu, and made recommendations based on customer preferences. Maintained knowledge of current specials and menu changes, ensuring accurate and up-to-date information for guests. Ensured cleanliness and organization of the dining area, complying with health and safety regulations. Built lasting customer relationships, contributing to regular clientele and positive online reviews.

All the responsibilities of a server, as well as: Managed staff schedules, ensuring proper coverage during peak hours and events while respecting employee preferences. Processed payroll for 15 employees, ensuring accuracy and timely submission while addressing any discrepancies or concerns. Trained and mentored new employees on customer service best practices, company policies, and procedures, contributing to improved team performance. Coordinated with management to resolve customer complaints, ensuring swift resolutions while maintaining a positive guest experience.