Marilyn Flores
Administrator
Homestead,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Adecco
Miami, FL
06.2020 - Current
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Data Entry Clerk
Adecco
Miami, FL
06.2019 - 11.2019
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
Tax Preparer
Pronto Tax Services
Miami, FL
11.2012 - 04.2013
- Saved client Money by uncovering eligibility for credits
- Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Customer Service Representative
Metro PCS
Miami, FL
05.2012 - 11.2012
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues
- Responded to customer requests for products, services and company information.
Education
GED -
Lindsey Hopkins Technical College
Miami, FL07.2012
Skills
- Data entry knowledge
- Computer proficient
- Data collection and management
- Professional telephone demeanor
- Problem resolution
- Good listening skills
- Rapid 10-key data entry
- Tax return preparation
- Communications
- Documentation and reporting
Timeline
Customer Service Agent
Adecco
06.2020 - Current
Data Entry Clerk
Adecco
06.2019 - 11.2019
Tax Preparer
Pronto Tax Services
11.2012 - 04.2013
Customer Service Representative
Metro PCS
05.2012 - 11.2012
GED -
Lindsey Hopkins Technical College
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