Marilyn J. Fagan
Elgin,Texas
Summary
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement, and contracting. Expertise in logistical analysis, inventory, supply chain performance, development, and standardization. Thorough understanding of inventory management, procurement, and acquisition regulations. Talented professional considered a knowledgeable leader and dedicated problem solver. Brings ten years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs, and improvements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Site Support Manager
SubjectWell
05.2021 - 06.2023
- Coached employees through day-to-day work and complex problems.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- It is developed and maintains relationships with customers to enhance customer satisfaction.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Escalates to project manager any risks to clinical trial management deliverables (timeline, quality, and budget) and any activities and requests which are out of the contracted scope.
- Ensures quality of a project's clinical monitoring, central monitoring, and site management deliverables and maintains proper visibility of its progress using approved systems and tracking tools.
- Established employee performance goals and provided feedback on methods for reaching those milestones.
- Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Operations Manager, Patient Engagement Experience
Brightfire/ SubjectWell
05.2015 - 05.2021
- Coached 5 - 7 team lead members on productivity strategies, performance improvement of 90% and above, and plans to accomplish challenging goals.
- Monitored the progress of programs, using and applying programming documents, program directives, and program material.
- Self- motivated, with a strong sense of personal responsibility.
- Interacted with patients and clients to identify business needs and requirements.
- Resolved problems and provide solutions to individuals by communicating requirements to subordinates.
- Identified system needs and designed processes to support business requirements.
- Establish and implement global processes.
- Present excellent first impression of the company at interviews and recruiting events.
- Maintained and organized electronic files for applicants and tracked feedback created throughout the interview process.
- Pre-screened applicants and scheduled interviews with appropriate team members if needed.
- Reviewed applications for experience and fit with posted positions.
- Routed applicants to the company website to apply for vacant positions.
- Follow up with notable applicants sourced via industry-specific pipelines.
- Mentored new hires, resulting in more muscular staff development and increased productivity.
- Scheduled online courses to increase learning opportunities.
- Identify and solve internal problems related to employee turnover by revamping training approaches.
- Recorded and edited videos for use in later courses or by remote learners.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Administrative IV
Texas Health and Human Services
03.2010 - 05.2015
- 'Managed over 50 customer calls per day.' or, "Increased customers by 10%".
- Performed direct Administrative Assistant support services for Hospice Facility, maintained frequent contact with CNS, DON, Nurses, Directors, and Administrators.
- Monitor work-flow by relaying assignments, calling attention to deadlines, and obtaining progress reports.
- Greet visitors/Officials -Answer and screen telephone calls, voicemails, and emails for Departmental Director.
- Assist the general public by answering questions and providing information regarding contracts and grants.
- Conduct research, create and maintain databases and spreadsheets.
- Summarize/Analyze information.
- Monitored IB/OB Calls
- Executed record filing system to improve document organization and management.
- Handled client correspondence and tracked records to foster office efficiency.
- Supported room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
Administrative III/Title V
Texas Health and Human Services
07.2008 - 03.2010
- Coordinate calendars for Management level staff
- Coordinate meetings, secure meeting rooms, and take meeting minutes.
- Prepare travel documents
- Sort/Distribute mail promptly
- Maintain confidential files and track assignments, order supplies, perform massive mail-outs
- Respond to inquiries, address issues, and resolve/report problems or complaints.
- Prepare, edit, format, and distribute correspondence, forms, and documents.
- Assist with hiring process and maintain human-resource-related documentation
- Provide phone coverage for Director as needed
- Develop and maintain updates for all forms, directories, and reference material for
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Adminstrative II
Hospital Liscensing, DSHS
09.2004 - 07.2008
- Oversee department approval for Hospital Licensing (bed) code requirements.
- Interpret rules/policies for Hospitals, Special Care facilities, Crisis Stabilization Units, End Care Renal Disease facilities, Abortion facilities, Birthing Centers, and Ambulatory Surgical Centers with
- Lead worker in The Hospital Licensing Group licensing provided policy/rules to the public and staff.
- Receive all open record requests and respond within ten days to request
- Approve all hospitals facilities' affidavits to ensure bed counts are correct and applied to the appropriate facility
- Prepare and proofread correspondence, forms, reports, letters, memos, purchase vouchers, and order supplies.
- Assisted coworkers and staff members with particular tasks daily.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Answered multi-line phone systems and transferred callers to the appropriate department or staff member.
- Answered incoming calls, routed messages, and resolved patient inquiries within target timeframes.
Main Switchboard-Clerical
TDH
08.1999 - 09.2004
- Coordinate calendars for 2 to 3 Management level staff.
- Coordinated/Booked monthly meetings, secured meeting rooms, and took meeting minutes
- Prepare travel procurement documents
- Sort/Distribute mail promptly.
- Maintain confidential files and track assignments, order supplies, perform massive mail-outs
- Respond to inquiries, address issues, and resolve/report problems or complaints.
- Prepare, edit, format, and distribute correspondence, forms, and documents.
- Assist with the hiring process and maintain human-resource-related documentation.
- Provide phone coverage for Director as needed.
- Develop and maintain updates for all forms, directories, and reference material for
- Connected callers with appropriate professionals, departments, or businesses,
- We performed clerical work, sorting mail, restocking supplies, and typing documents.
- Connected callers with appropriate professionals, departments, or businesses.
Education
HS Diploma -
Sidney Lanier High School
Austin Texas 05.1984
High School Diploma -
Sidney Lanier High School
Austin TX05.1984
Skills
- Manager support
- Office support (phones, faxing, filing)
- Clinical Support
- Administrative support experience
- Operational Support
- Campaign support
- Work flow planning
- Logistics Management
- Risk management
- Superb time management skills
- Unsurpassed work ethic
- Employee Relations and conflict resolution
- Staff Management
- Strategic planning
- Advanced training in Greenhouse Recruiting Tool
- Report generation
- Purchasing and procurement
- Natural leader
- Operations management
- Site Support operations oversight
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Site Support Manager
SubjectWell
05.2021 - 06.2023
Operations Manager, Patient Engagement Experience
Brightfire/ SubjectWell
05.2015 - 05.2021
Administrative IV
Texas Health and Human Services
03.2010 - 05.2015
Administrative III/Title V
Texas Health and Human Services
07.2008 - 03.2010
Adminstrative II
Hospital Liscensing, DSHS
09.2004 - 07.2008
Main Switchboard-Clerical
TDH
08.1999 - 09.2004
HS Diploma -
Sidney Lanier High School
High School Diploma -
Sidney Lanier High School
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