Marilyn Lauren Mohney
Leawood,KS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Concierge
Price Brothers Management
Olathe, KS
09.2023 - Current
- Event planning, weekly, monthly projects for Resident Retention.
- Maintained and analyzed property operations, and identified areas for improvement.
- Developed strong relationships with residents to maintain resident relations.
Member Service Specialist
Sam's Club
Lenexa, KS
06.2023 - 07.2024
- Greeted and assisted customers with purchase in a friendly and professional manner.
- Attended training sessions, adhered to applicable policies, procedures, regulations, and laws.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Performed cash handling duties.
- Answered member questions about products and services.
- Presented and explained services and products to meet member needs.
Manager on Duty/ Esthetician
Pharmaca Integrative Pharmacy Inc
La Jolla
09.2011 - 03.2022
- Customer Service and Sales of Natural Products.
- Maintained inventory levels by ordering supplies as needed.
- Promoted products and services offered by the company through various media channels.
- Developed strategies to increase customer satisfaction ratings.
- Ensured compliance with safety regulations, company policies, and procedures.
- Coordinated special events such as promotional campaigns or store events.
- Interacted with customers regularly to ensure their needs were met.
- Performed administrative tasks such as emailing, filing documents or reports.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Resolved customer complaints in a professional manner.
- Audited cash registers at the end of each shift for accuracy.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Complied with company policies, objectives and communication goals.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Responded to customer questions regarding products, prices and availability.
Education
Associate of Arts - Esthetics
Marinello School of Beauty
San Diego04-2010
Skills
- Travel Coordination
- Esthetics
- Marketing
- Reservations coordination
- Guest Relations
- Event Planning
- Customer Service
- Quality Assurance
Certification
- State Board of Barbering and Cosmetology, CA Esthetician License #Z89227
- Skincare Line Certifications- PCA- Physicians Care Alliance, CA Botana, Eminence Organics
- Airline Global Distribution Computer Systems- Sabre, Apollo, Worldspan
- Travel Certifications: American Airlines Travel Agent Training, AAA 5-Diamond, Princess Cruise Line, CLIA, Royal Caribbean Cruises
- Dental Assistant Certification
References
References available upon request.
Timeline
Concierge
Price Brothers Management
09.2023 - Current
Member Service Specialist
Sam's Club
06.2023 - 07.2024
Manager on Duty/ Esthetician
Pharmaca Integrative Pharmacy Inc
09.2011 - 03.2022
Associate of Arts - Esthetics
Marinello School of Beauty
- State Board of Barbering and Cosmetology, CA Esthetician License #Z89227
- Skincare Line Certifications- PCA- Physicians Care Alliance, CA Botana, Eminence Organics
- Airline Global Distribution Computer Systems- Sabre, Apollo, Worldspan
- Travel Certifications: American Airlines Travel Agent Training, AAA 5-Diamond, Princess Cruise Line, CLIA, Royal Caribbean Cruises
- Dental Assistant Certification
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