Marilyn M Smith
Pontiac,MI
Summary
To obtain a position that allows me to work from home while having the abilities to put my skills and talents to work. My skills involve over 10+ years of customer service and management experience, while training staff regarding company compliance, procedures and policies. I can immediately contribute to working with people, my genuine passion to help people, and my background knowledge in human psychology would make me a great addition to add to the position.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Ophthalmic Scribe
Associated Retinal Consultants
Rochester, MI
05.2015 - 01.2021
- Used Software to input information into computerized patient record system.
- Accompanied physicians through day in fast-paced, stressful environments.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Responded to patient inquiries to provide information and resolve issues and concerns.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Shift Manager/ Assistant General Manager/ Manager
Cosi Inc
Birmingham, MI
06.2013 - 01.2015
- Assessed staffing needs, and recruited staff using methods such as newspaper advertisements or attendance at job fairs
- Scheduled and received food & beverage deliveries, checking delivery contents in order to verify product quality and quantity
- Coordinated staff hours and assigned employee duties regarding team sales goals
- Investigated and resolved complaints regarding food quality, service, or accommodations.
Sandwich Artist/Assistant Manager/ Store Manager
Subway Inc
Bloomfield Hills
08.2009 - 06.2013
- Monitored compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Maintained food and equipment inventories, while managing inventory records
- Organized and directed training with staff, resolve personnel problems, hire new staff, and evaluate employee performance in dining facilities
- Performed food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
Head Host
Mongolian BBQ
Okemos, MI
09.2007 - 06.2009
- Inspected dining and serving areas to ensure cleanliness and proper setup
- Maintained contact with Management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Provided guests with menus
- Communicated with patrons to ensure satisfaction with food and service, and to respond to complaints.
Education
Veterinary Medicine (Pre-Veterinarian)
Michigan State University
East Lansing, MI 08.2004 - 06.2006
Associate Degree - Mental Health Studies-Psychology and Communications, Liberal Arts
Oakland Community College
Auburn Hills, MI 09.2010 - 05.2014
Skills
Workflow understanding
undefinedTimeline
Ophthalmic Scribe
Associated Retinal Consultants
05.2015 - 01.2021
Shift Manager/ Assistant General Manager/ Manager
Cosi Inc
06.2013 - 01.2015
Associate Degree - Mental Health Studies-Psychology and Communications, Liberal Arts
Oakland Community College
09.2010 - 05.2014
Sandwich Artist/Assistant Manager/ Store Manager
Subway Inc
08.2009 - 06.2013
Head Host
Mongolian BBQ
09.2007 - 06.2009
Veterinary Medicine (Pre-Veterinarian)
Michigan State University
08.2004 - 06.2006
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