Marilyn M Smith
Pontiac,MI
Summary
To obtain a position that allows me to work from home while having the abilities to put my skills and talents to work. My skills involve over 10+ years of customer service and management experience, while training staff regarding company compliance, procedures and policies. I can immediately contribute to working with people, my genuine passion to help people, and my background knowledge in human psychology would make me a great addition to add to the position.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Ophthalmic Scribe
Associated Retinal Consultants
Rochester, MI
05.2015 - 01.2021
- Used Software to input information into computerized patient record system.
- Accompanied physicians through day in fast-paced, stressful environments.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Responded to patient inquiries to provide information and resolve issues and concerns.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Shift Manager/ Assistant General Manager/ Manager
Cosi Inc
Birmingham, MI
06.2013 - 01.2015
- Assessed staffing needs, and recruited staff using methods such as newspaper advertisements or attendance at job fairs
- Scheduled and received food & beverage deliveries, checking delivery contents in order to verify product quality and quantity
- Coordinated staff hours and assigned employee duties regarding team sales goals
- Investigated and resolved complaints regarding food quality, service, or accommodations.
Sandwich Artist/Assistant Manager/ Store Manager
Subway Inc
Bloomfield Hills
08.2009 - 06.2013
- Monitored compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Maintained food and equipment inventories, while managing inventory records
- Organized and directed training with staff, resolve personnel problems, hire new staff, and evaluate employee performance in dining facilities
- Performed food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
Head Host
Mongolian BBQ
Okemos, MI
09.2007 - 06.2009
- Inspected dining and serving areas to ensure cleanliness and proper setup
- Maintained contact with Management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Provided guests with menus
- Communicated with patrons to ensure satisfaction with food and service, and to respond to complaints.
Education
Veterinary Medicine (Pre-Veterinarian)
Michigan State University
East Lansing, MI 08.2004 - 06.2006
Associate Degree - Mental Health Studies-Psychology and Communications, Liberal Arts
Oakland Community College
Auburn Hills, MI 09.2010 - 05.2014
Skills
Workflow understanding
Order initiation
Chart organization
Adept multi-tasker
Documentation skills
Patient history understanding
Clinical Support
Data entry expertise
Continuous improvements
Training and mentoring
Staff Management
Inventory oversight
Incidents management
Priority management
Computer Ability
Timeline
Ophthalmic Scribe
Associated Retinal Consultants
05.2015 - 01.2021
Shift Manager/ Assistant General Manager/ Manager
Cosi Inc
06.2013 - 01.2015
Associate Degree - Mental Health Studies-Psychology and Communications, Liberal Arts
Oakland Community College
09.2010 - 05.2014
Sandwich Artist/Assistant Manager/ Store Manager
Subway Inc
08.2009 - 06.2013
Head Host
Mongolian BBQ
09.2007 - 06.2009
Veterinary Medicine (Pre-Veterinarian)
Michigan State University
08.2004 - 06.2006