Marilyn Michele Nelson
Apple Valley,CA
Summary
Highly motivated and committed Medical Assistant with proven history of significant performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and experience to contribute to a company's growth and success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant
Desert Valley Medical Group
02.2022 - Current
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies and vitals.
- Oriented and trained new staff on proper procedures and policies.
- Documented vital signs and health history for patients in clinic.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed drug screens and collected specimens both in urine and hair collections.
- Certified Dot specimen collector.
- Help providers with small procedures and fitting patients with proper DME.
Medical Assistant
West Point Medical Center
08.2021 - 02.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Verified insurances for every patient using insurance and took payment for cash patients.
- Prepared lab specimens for diagnostic evaluation.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Cashier/ Retail
Cracker Barrel
05.2021 - 07.2021
- I worked at the gift shop inside of the restaurant as a retail salesperson and on the cash register checking the guest out after their meal.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Call Center Agent
Synovation Medical Group
04.2020 - 07.2021
- As a call agent I would make appointments for patients to come in to be seen for pain management, have experience looking up authorizations and using the EHR system.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Medical Assistant Externship
Dr. Mike's Walk In Clinic
04.2021 - 06.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Trained in the front office to check in patients, run insurance and create patient chart.
Bakery/ Cashier/ Customer Service
AMPM Arco
07.2017 - 01.2020
- Working in a fast-paced environment, taking payments, attending to customer's needs
- Verifying identification and resolve any issues that may arise
- I also, make bread for the following day as well as stocking, cleaning, and Inventory on spoiled food
- I also work on the cash register helping customers with their needs in pushing items from the store and gasoline.
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
Cashier/ Customer Service
Dairy Queen
02.2016 - 01.2020
- Customer service is my main priority, processing payments, stocking, and cleaning.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Obtained food handlers card to prepared both ice cream and hot foods.
Cashier/ Customer Service
Ampm
04.2009 - 01.2011
- Worked on the cash register handling transactions while providing customer service
- Helped to keep the store clean inside and out and well stocked.
Customer Service
Toys R Us
10.2008 - 12.2008
- Worked on the floor providing help to customers as well as looking up items on the computer and calling other stores to see if they carried a particular item that we did not have in stock
- Spent time organizing and restocking items to their individual departments.
Customer Service/ Sales/ Cashier
Walmart
08.2005 - 01.2007
- Worked multiple departments in the store including my own infants as well as girls and boys, women's, fitting room, and as a backup cashier
- Did inventory, price checks, and stocked during my shift as well as staying overtime to stock on the 3rd shift.
Education
Medical Assistant Certificate -
San Joaquin Valley College
Visalia, CA08.2021
Associates of Arts: Liberal -
Victor Valley College
Victorville, CA2002
Skills
- Medical Insurance Principles
- Medical Terminology
- CPT/ICD-10/HCPCS Coding
- Patient Scheduling
- Customer Service
- EMR / EHR
- HIPAA Compliance
- CPR
- Clinical Documentation
- Patient-focused care
- Specimens collection and processing
- Payment Collection
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Assistant
Desert Valley Medical Group
02.2022 - Current
Medical Assistant
West Point Medical Center
08.2021 - 02.2022
Cashier/ Retail
Cracker Barrel
05.2021 - 07.2021
Medical Assistant Externship
Dr. Mike's Walk In Clinic
04.2021 - 06.2021
Call Center Agent
Synovation Medical Group
04.2020 - 07.2021
Bakery/ Cashier/ Customer Service
AMPM Arco
07.2017 - 01.2020
Cashier/ Customer Service
Dairy Queen
02.2016 - 01.2020
Cashier/ Customer Service
Ampm
04.2009 - 01.2011
Customer Service
Toys R Us
10.2008 - 12.2008
Customer Service/ Sales/ Cashier
Walmart
08.2005 - 01.2007
Medical Assistant Certificate -
San Joaquin Valley College
Associates of Arts: Liberal -
Victor Valley College
- CMA - Certified Medical Assistant
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