Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
38
38
years of professional experience
Work History
Station Manager
Gordon Darby
11.1982 - 03.2021
Improved station efficiency by implementing new operational strategies and streamlining processes.
Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
Developed and implemented safety protocols to maintain a secure working environment for employees.
Enhanced employee performance by providing ongoing training, coaching, and feedback.
Collaborated with regional management to align station objectives with company goals.
Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
Optimized inventory control systems to minimize waste and maximize resources available for daily operations.
Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
Reduced operating costs through effective budgeting and expense management.