Marilynn Frazier
Houston
Summary
Dedicated Houstonian ready to provide your company with the best support. Professional customer service leader prepared to drive improvements in client interactions and team performance. Background in managing customer service operations and implementing effective solutions. Known for fostering team collaboration and flexibility in dynamic settings. Skilled in problem-solving and relationship-building.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Good Samaritan
12.2024 - 02.2025
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted clients with hygiene
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Complete daily reports for clients daily activity
- Transport patients to doctors appointments.
- Logged daily medication taken and dosage
- Monitored activity around clients home for safety
- lifted and moved wheel chairs and walkers
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Satisfied client with help requested
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted clients with bathroom breaks
Skilld Laborer
Cimpls
11.2022 - 11.2024
- Completed daily duties in the factory, followed all safety rules, and wore PPE equipment.
- Operated power equipment to move materials and promote job efficiency.
- Problem solved all issues with the factory line.
- Low and High trimmer inspections
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
- Followed attendance policies.
- Exceeded client expectations by consistently delivering high-quality workmanship on time and within budget constraints.
- Increased productivity through efficient task delegation, prioritizing urgent deliverables, and managing resources effectively.
- Ensured accurate measurements and cuts for materials, reducing waste and saving costs.
- Facilitated on-the-job training for new hires, enhancing team capabilities and performance.
- Improved team productivity with efficient allocation of tasks and resources.
Housekeeping Aide
Crothall Healthcare Services
06.2021 - 04.2022
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Sanitized all health effected areas.
- Restock room supplies for all hospital rooms.
- Removed all waste and uncleaned linen from patients room.
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
- Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
- Reduced complaints by addressing guest concerns promptly and professionally.
- Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
Shift Supervisor
CVS Pharmacy
04.2020 - 04.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Assisted customers with complaints and returns
- Created weekly schedules and pto charts.
- Audit tilts of customer services clerks.
- Zoned isles, cleaned and monitored store activity.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Education
GED -
Houston Community College
Houston, TX05-2014
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Customer Service
- CNA
- Communication
- Sales
- Team Player
- Typing
- Problem Solving
Certification
- CNA - Certified Nurse Assistant
Languages
English
Native or Bilingual
Timeline
Certified Nursing Assistant
Good Samaritan
12.2024 - 02.2025
Skilld Laborer
Cimpls
11.2022 - 11.2024
Housekeeping Aide
Crothall Healthcare Services
06.2021 - 04.2022
Shift Supervisor
CVS Pharmacy
04.2020 - 04.2021
GED -
Houston Community College
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