Marilynn Mitchell
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
Work History
Billing Account Representative
Desert Orthopaedic Center
Las Vegas, NV
08/19/19 - Current
- Collected past due payments from customers via phone calls or emails.
- Processed payments, refunds, and adjustments for customers' accounts.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Reviewed and verified customer accounts to ensure accuracy of billing information.
- Provided excellent customer service by responding to inquiries about billing issues.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Medical Receptionist
Dr. Bradley Thompson
Las Vegas, NV
10/4/05 - 09/15/18
- Processed referrals for specialist care when requested by physicians or patients.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered phones promptly and directed calls appropriately.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Greeted and checked in patients, updating patient information in computer system.
- Maintained confidentiality of patient information according to HIPAA regulations.
Education
Some College (No Degree) - Medical Billing
Carrington College
Las Vegas, NV09-2017
High School Diploma -
Chelsea Vocational High School
New York, NY06-1999
Skills
- Account Management
- Data Entry
- Payment Transactions
- Microsoft Office expertise
- Customer Service
- Follow-up skills
- Organizational Skills
- CPC certified
- COC certified
- CPB certified
Certification
Certified Professional Biller September 2018
Certified Professional Coder April 2019
Certified Outpatient Coder May 2021
Certified Surgery Coder December 2022
Organizations
- Member of AAPC since 2017
Timeline
Billing Account Representative
Desert Orthopaedic Center
08/19/19 - Current
Medical Receptionist
Dr. Bradley Thompson
10/4/05 - 09/15/18
Some College (No Degree) - Medical Billing
Carrington College
High School Diploma -
Chelsea Vocational High School