MariLynn Raptis

GS-05

• Provide customer service to a full range of Active-Duty Military, Reserve Duty Military, and DOD Civilian Personnel Support activities, to include but not limited to 10 submarine units and 15 shore commands.
• Pay and Personnel Support
• Support Services for above mentioned active duty military, Reserves and their Commands
• Expert in processing pay and personnel services, passenger transportation, and travel support to military and civilian travelers assigned to various activities located worldwide. Which includes submission of transportation requests, VISAS, and No Fee Passports.
• Expert in the transfer process of military personnel ; processing of military contract extensions, Advance Pay requests, and customer service.
• Answer and redirect incoming phone calls , providing exceptional customer service.
• 40 hrs a week
• Analyze employee documents to determine pay entitlements
• Expert in obtaining data needed to complete personnel actions
• Identify errors with military pay entitlements ensuring pay accuracy for members and their families.
• Leader in reviewing information for discrepancies, maintain databases, and preparing reports, briefings, and correspondence

• Assigned to Personnel Support Detachment Groton, CT
• Performed Training as Human Resources Assistant.
• Hired as GS-05 after two months of employment

• Theater Anti Submarine Warfare & Strike Group Operations.
• Retired after 19 years of Honorable Service

• Confirmed appointments, communicated with clients and updated client records.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered central telephone system and directed calls accordingly.
• Maintained confidentiality of information regarding clients and company.
• Scheduled and confirmed appointments, checked in patients and visitors , greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
• credit card payment processing

• Processed over 30,000 medical documents for Naval Hospital Groton, CT ensuring 100% accuracy and privacy.
• Set and adjust short-term priorities, and prepare scheduled.
• Managed 2 personnel
• Assigned work and monitored quality metrics for assigned team.
• Conduct weekly review and approval of eFaact payroll time entry information for assigned team members

• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Provided invaluable mentorship & sailorization to 615 students at the Basic Enlisted Submarine School Pipeline. Injecting Navy CoreValues, professional delivery of curriculum into everyday facilitation of Basic Submarine Systems and Life Skills Courses.
• Moblized to Active Duty from Reserve status to accomplish this task.

• Served on two ships
• Began as a Boatswain's Mate - cross rated to Radioman rating
• Discharged honorably in 1996